Freedom Mobile Latency

Incident Report for Zipwhip Status | Gateway

Resolved

Freedom Messaging has returned to normal performance. Thank you for your patience during remediation.

Posted Nov 26, 2021 - 11:13 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 26, 2021 - 10:29 PST

Investigating

Zipwhip Operations has identified messaging latency issues with Canadian carrier Freedom Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to Freedom Mobile, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.

Posted Nov 26, 2021 - 09:33 PST

This incident affected: SMS (Outbound (MT), DLR) and MMS (Outbound (MT), DLR).