Zipwhip Status | Gateway Status

Zipwhip | Status

SMS Delivery Delay to Dish Network in the US.

Update - We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Sep 13, 2024 - 13:39 PDT

Update - We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Sep 11, 2024 - 12:31 PDT

Update - We are still experiencing SMS delivery delay to Dish Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 09, 2024 - 22:24 PDT

Update - We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Sep 06, 2024 - 11:15 PDT

Update - We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 06, 2024 - 09:10 PDT

Investigating - We are experiencing SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 05, 2024 - 21:26 PDT

SMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

MMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

External Connectivity Operational

AT&T Operational

Sprint (T-Mobile) Operational

T-Mobile Operational

US Cellular Operational

Verizon Operational

Canadian Carriers Operational

Tier 2 and 3 Carriers Operational

Customer Connectivity Operational

TLS (SMPP) Operational

VPN (SMPP) Operational

TLS (MM4) Operational

VPN (MM4) Operational

Zipwhip Tools / Services Operational

Provisioning API Operational

Provisioning Dashboard Operational

Reporting Operational

Toll-Free Verification Portal Operational

Zipwhip Ticketing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zipwhip Toll Free Verification Portal Maintenance Update Sep 17, 2024 16:00-16:15 PDT

We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Posted on Sep 17, 2024 - 10:30 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Sep 18, 2024 20:00 - Sep 19, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 18 September 2024 at 20:00 PDT until 19 September 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 9/18/2024 20:00 - 9/19/2024 00:00
EDT: 9/18/2024 23:00 - 9/19/2024 03:00
UTC: 9/19/2024 03:00 - 9/19/2024 07:00
Posted on Aug 30, 2024 - 14:44 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Sep 25, 2024 20:00 - Sep 26, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 25 September 2024 at 20:00 PDT until 26 September 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 9/25/2024 20:00 - 9/26/2024 00:00
EDT: 9/25/2024 23:00 - 9/26/2024 03:00
UTC: 9/26/2024 03:00 - 9/26/2024 07:00
Posted on Aug 30, 2024 - 14:44 PDT

Past Incidents

Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

SMS Delivery Failures to Evolve Cellular Network

Resolved - We are Resolving this post and will distribute new communications when Evolve's services are successfully restored.

Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
Sep 13, 15:26 PDT

Identified - Further investigation has identified that this incident is impacting all messages sent to the Evolve Cellular network in the US causing rejections on SMS submissions.

The problem is related to the Evolve Cellular Network Operator’s platform, where on August 16th, 2024, a network change impacted the A2P (Application-to-Person) messaging service.

The Evolve Cellular Network Operator is actively working to resolve the problem. They expect a service interruption between 1 to 3 months.

We are in constant communication with the Evolve Cellular Network Operator for additional updates as they occur. This post will be removed on 9-13-24, and we will distribute new communications when Evolve's services are successfully restored. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
Sep 12, 15:30 PDT

Update - We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
Sep 11, 22:34 PDT

Investigating - We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
Sep 6, 14:37 PDT

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 13, 15:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:00 PDT

Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Sep 13, 12:04 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 12 September 2024 at 20:00 PDT until 13 September 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 9/12/2024 20:00 - 9/13/2024 00:00
EDT: 9/12/2024 23:00 - 9/13/2024 03:00
UTC: 9/13/2024 03:00 - 9/13/2024 07:00
Sep 9, 17:19 PDT

Sep 12, 2024

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 11 September 2024 at 20:00 PDT until 12 September 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 9/11/2024 20:00 - 9/12/2024 00:00
EDT: 9/11/2024 23:00 - 9/12/2024 03:00
UTC: 9/12/2024 03:00 - 9/12/2024 07:00
Aug 30, 14:43 PDT

Sep 11, 2024

Sep 10, 2024

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 10, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 PDT

Sep 9, 2024

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 9, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 PDT

Scheduled - We will be performing a brief Portal update to "play back" webhooks missing from "Resolved - Verified" submissions of 9/8/24-9/9/24. You may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time, while we resend missing webhooks
Sep 9, 10:51 PDT

Zipwhip Toll Free Verification Portal Webhooks

Resolved - This issue has been resolved- webhooks are now being sent for "Resolved - Verified" submissions, and we will have a short maintenance tonight to "play back" missing webhooks. Thank you!
Sep 9, 10:52 PDT

Monitoring - A fix has been deployed and we will be monitoring for a short time
Sep 9, 10:26 PDT

Update - We have a fix and are going to deploy it shortly. You may see a delay submitting and may not have access to the UI for a very short time
Sep 9, 10:13 PDT

Identified - We have identified the underlying cause of the issue and are working on a fix.
Sep 9, 09:31 PDT

Investigating - We are currently investigating an issue where Zipwhip Toll Free Verification Portal API webhooks are not being sent for toll free verification submissions that are set to verified. All other activity related to this action are working: Class Of Service is adjusted correctly, and status is updated in the Verification Portal. We will continue to update as we progress on this issue
Sep 9, 08:27 PDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

Zipwhip Toll Free Verification Portal Maintenance: Down Time

Completed - The scheduled maintenance has been completed.
Sep 7, 12:41 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 7, 12:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 PDT

Scheduled - We will be performing a Zipwhip Toll Free Verification Portal database update. This will be a down time update.

For this update, no access to the Portal will be allowed, and a 401 Not Found will be received for any attempt over the API or the Portal UI.

We advise that you stop or pause API automation during this time frame. We intend to keep this downtime as short as possible, but you should plan for at least four hours on Saturday, September 7, 2024
Aug 14, 14:33 PDT

Sep 6, 2024

Sep 5, 2024

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 04 September 2024 at 20:00 PDT until 05 September 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 9/04/2024 20:00 - 9/05/2024 00:00
EDT: 9/04/2024 23:00 - 9/05/2024 03:00
UTC: 9/05/2024 03:00 - 9/05/2024 07:00
Aug 30, 14:43 PDT

Sep 4, 2024

MMS Delivery Delays To T-Mobile US

Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile US. This incident has been resolved.
Sep 4, 04:57 PDT

Update - We are observing recovery in MMS delivery delays when sending messages to T-Mobile US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 04:30 PDT

Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 02:36 PDT

Update - We are still experiencing MMS delivery delays when sending messages to T-Mobile US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 01:06 PDT

Update - We are experiencing MMS delivery delays when sending messages to T-Mobile US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 00:19 PDT

Update - We are continuing to investigate this issue.
Sep 4, 00:19 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 00:18 PDT

Sep 3, 2024

No incidents reported.