Zipwhip | Status
COVID-19 Text Traffic
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/10 Mar 10, 20:00 - Mar 11, 00:00 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/10. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 3/10
EDT: 23:00 3/10 - 02:59 3/11
UTC: 04:00 - 07:59 3/11
Posted on Mar 1, 13:51 PST
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/17 Mar 17, 20:00 - Mar 18, 00:00 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/17. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance window:
PDT: 20:00 - 23:59 3/17
EDT: 23:00 3/17 - 02:59 3/18
UTC: 04:00 - 07:59 3/18
Posted on Mar 1, 13:58 PST
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/24 Mar 24, 20:00 - Mar 25, 00:00 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/24. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 3/24
EDT: 23:00 3/24 - 02:59 3/25
UTC: 04:00 - 07:59 3/25
Posted on Mar 1, 13:59 PST
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/31 Mar 31, 20:00 - Apr 1, 00:00 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/31. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 3/31
EDT: 23:00 3/31 - 02:59 4/1
UTC: 04:00 - 07:59 4/1
Posted on Mar 1, 14:01 PST
Past Incidents
Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/3
Completed - The scheduled maintenance has been completed.
Mar 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/3. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 3/3
EDT: 23:00 3/3 02:59 3/4
UTC: 04:00 - 07:59 3/4
Mar 1, 13:30 PST
Mar 3, 2021
Mar 2, 2021
MMS Latency - AT&T
Resolved - This incident has been resolved. MT MMS messages from Toll-Free messages towards AT&T are now delivering as expected.
Mar 2, 14:14 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 2, 13:19 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 13:04 PST
Update - We are continuing to investigate this issue.
Mar 2, 12:06 PST
Investigating - Zipwhip Operations has identified an issue affecting MT MMS from Toll-Free messages towards AT&T.
Further details will be provided as available.
Mar 2, 12:05 PST
Mar 1, 2021
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 3/1
Completed - The scheduled maintenance has been completed.
Mar 1, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 20:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 15:53 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/1/2021. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 03/01
EDT: 23:00 03/1 - 02:59 03/02
UTC: 04:00 - 07:59 03/02
Feb 25, 15:52 PST
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 02/24
Completed - The scheduled maintenance has been completed.
Feb 24, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 02/24/2021. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 02/24
EDT: 23:00 02/24 - 02:59 02/25
UTC: 04:00 - 07:59 02/25
Feb 8, 09:41 PST
Message Latency - ATT Toll-Free - Final DLR's
Resolved - This incident has been resolved.
Feb 24, 20:43 PST
Update - Zipwhip Operations continues to investigate the issue with Final MMS DLR's from ATT Toll-Free numbers. We've engaged the Carrier and continue to troubleshoot.

AT&T MMS Final DLR's will remained disabled at this time.

Thank you for your patience with this ongoing investigation. More details will be provided when we receive them.
Feb 19, 11:17 PST
Update - Zipwhip Operations continues to investigate the issue with Final MMS DLR's from ATT Toll-Free numbers. We are actively engaged with the Carrier to troubleshoot.

AT&T MMS Final DLR'es will remained disabled at this time.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Dec 19, 16:56 PST
Update - Zipwhip Operations continues to investigate the issue with Final MMS DLR's from ATT Toll-Free numbers. We are actively engaged with the Carrier to troubleshoot.

Zipwhip will be DISABLING final MMS DLR's for Toll-Free until a resolution can be determined.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Dec 17, 14:59 PST
Investigating - Zipwhip Operations is currently investigating an issue with Final MMS DLR's from ATT Toll-Free numbers.

This latency affects Final Delivery Receipts for ATT Toll-Free numbers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Dec 17, 10:27 PST
Feb 23, 2021

No incidents reported.

← Incident History Powered by Statuspage