Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/14. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 4/14
EDT: 23:00 4/14 - 02:59 4/15
UTC: 03:00 - 06:59 4/15
Posted on Apr 1, 08:26 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/21. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 4/21
EDT: 23:00 4/21 - 02:59 4/22
UTC: 03:00 - 06:59 4/22
Posted on Apr 1, 08:28 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/28. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 4/28
EDT: 23:00 4/28 - 02:59 4/29
UTC: 03:00 - 06:59 4/29
Posted on Apr 1, 08:29 PDT
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 PDT
Scheduled - Zipwhip will be performing scheduled network maintenance on Saturday, April 10th, beginning at 10:00pm PST, affecting Seattle and Toronto datacenters. Brief connectivity loss is possible for VPN customers, and periods of brief message latency is possible during this maintenance.
Mar 15, 12:16 PDT
Apr 10, 2021
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/7. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 4/7
EDT: 23:00 4/7 - 02:59 4/8
UTC: 03:00 - 06:59 4/8
Apr 1, 08:25 PDT
Resolved - This incident has been resolved.
Apr 7, 06:40 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 06:33 PDT
Investigating - Message delivery for inbound and outbound down. Engineers are currently investigating to remediate the situation.
Apr 7, 06:11 PDT
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 23:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/5. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 23:00 4/5 - 02:59 4/6
EDT: 02:00 4/6 - 05:59 4/6
UTC: 06:00 4/5 - 09:59 4/5
Apr 4, 08:03 PDT
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 11:52 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 10:54 PDT
Investigating - Zipwhip Operations is currently investigating a potential issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports for customers connecting by VPN.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Apr 2, 10:39 PDT
Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/31. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 3/31
EDT: 23:00 3/31 - 02:59 4/1
UTC: 04:00 - 07:59 4/1
Mar 1, 14:01 PST
Mar 31, 2021