Zipwhip | Status
T-Mobile Toll-Free Emergency Maintenance
Monitoring - T-Mobile is continuing to perform emergency maintenance on their toll-free platform. However, Zipwhip Operations was able to mitigate the maintenance to half capacity allowing messages to be processed. Zipwhip is actively monitoring the issue and will provide updates as they become available.

This maintenance may still result in toll-free messaging latency towards T-Mobile.

Thank you for your patience.
Jan 19, 11:08 PST
Update - T-Mobile is continuing to perform emergency maintenance on their toll-free platform. Zipwhip is monitoring the issue and will provide updates as they become available.

This maintenance may result in toll-free messaging latency towards T-Mobile.

Thank you for your patience.
Jan 18, 20:39 PST
Identified - T-Mobile is performing emergency maintenance on their toll-free platform.

This maintenance may result in toll-free messaging latency towards T-Mobile. Updates will be provided as T-Mobile completes their maintenance.

Thank you for your patience.
Jan 18, 17:37 PST
Carrier Binds   Degraded Performance
Gateway Binds   Operational
Messages   Degraded Performance
Delivery Reports   Degraded Performance
API   Operational
Webhooks   Operational
Provision Dashboard   Operational
Reporting   Operational
CODE FREEZE   Operational
Delivery Receipts   ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Scheduled Maintenance - MMS Platform - 1/19/2019 Jan 19, 20:00 - Jan 20, 02:00 PST
Zipwhip Operations will be performing maintenance on our MMS platform on 1/19/2019.

Maintenance Window -
Start: 08:00 PM PST 1/19/2019
End: 02:00 AM PST 1/20/2019

During this maintenance window, customers may experience intermittent MMS Message Latency for MO/MT Traffic.

Thank you for your patience while we strive to continually improve our services.
Posted on Jan 11, 12:50 PST
Zipwhip Scheduled Maintenance - TLS Platform - 1/19/19 Jan 19, 20:00 - Jan 20, 02:00 PST
Zipwhip Operations will be performing maintenance on our TLS platform on 1/19/2019.

Maintenance Window -
Start: 08:00 PM PST 1/19/2019
End: 02:00 AM PST 1/20/2019

During this maintenance window, customers may experience intermittent Message Latency for MO/MT Traffic.

Thank you for your patience while we strive to continually improve our services.
Posted on Jan 11, 12:52 PST
Past Incidents
Jan 18, 2019
T-Mobile Toll-Free Message Latency
Resolved - This incident has been resolved.
Jan 18, 16:51 PST
Update - Zipwhip Operations has resolve the issue with T-Mobile Toll-Free Message Latency affecting 1.0 / 2.0 Customers.

Zipwhip appreciates your business, and thanks you for your patience while we worked to resolve this issue.
Jan 18, 16:51 PST
Monitoring - Zipwhip Operations has mitigated an issue with T-Mobile Toll-Free Message Latency affecting 1.0 / 2.0 Customers.

At this time, latency affecting MO/MT messaging and Delivery Receipts for all Zipwhip 1.0 / 2.0 Customers has been mitigated.

Thank you for your patience while we continue to monitor this issue to ensure resolution.

More details will be provided as available.
Jan 18, 16:14 PST
Investigating - Zipwhip Operations is currently investigating an issue with T-Mobile Toll-Free Message Latency affecting 1.0 / 2.0 Customers.

This latency affects MO/MT messaging and Delivery Receipts for all Zipwhip 1.0 / 2.0 Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jan 18, 16:10 PST
Jan 17, 2019
Zipwhip Scheduled West Coast Datacenter Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 PST
Scheduled - Zipwhip's West Coast Datacenter will be performing network maintenance with an upstream provider on 1/17/2019.

Maintenance Window:
Start - 9:00 PM PST 1/16/2019
End - 12:00 AM PST 1/17/2019

During this Scheduled Maintenance window, Zipwhip Customers may experience brief periods of Message and DLR latency.
Jan 3, 19:14 PST
Jan 16, 2019
MMS Message Latency
Resolved - Zipwhip Operations has resolved the issue with MMS Message Latency.

Zipwhip appreciates your business, and thanks you for your patience while we worked to resolve this issue.
Jan 16, 15:03 PST
Monitoring - Zipwhip Operations has resolved the issue with MMS Message Latency.

Thank you for your patience while we continue to monitor this issue to ensure resolution.

More details will be provided as available.
Jan 16, 14:24 PST
Investigating - Zipwhip Operations is currently investigating an issue with MMS Message Latency.

We will keep you apprised as more information becomes available.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jan 16, 11:09 PST
Jan 15, 2019

No incidents reported.

Jan 14, 2019
MMS Message Latency
Resolved - Zipwhip Operations has resolved the issue with MMS Message Latency issue.

Zipwhip appreciates your business, and thanks you for your patience while we worked to resolve this issue.
Jan 14, 16:43 PST
Identified - Zipwhip engineers have identified the cause of the MMS message latency.

We will keep you apprised as more information becomes available.
Jan 14, 16:14 PST
Investigating - Zipwhip engineers are investigating MMS message latency.

We will keep you apprised as more information becomes available.
Jan 14, 16:03 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
AT&T Scheduled Maintenance - 01/10/2019
Completed - The scheduled maintenance has been completed.
Jan 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 19:01 PST
Scheduled - On 01/10/2019 AT&T will be performing scheduled maintenance on their NGEAG Platform

Maintenance window will be:
Start: 7pm PST 01/10/2019
End: 4am PST 01/11/2019

During the Maintenance Window, AT&T may temporarily drop your SMPP binds to a single node while the other nodes will remain intact. Application retry mechanism will re-establish binds based on the interval set by partners. NGEAG Production Support team will be monitoring traffic before, during, and after completion of Maintenance Window.
Jan 9, 14:56 PST
AT&T Scheduled Maintenance - 01/09/2019
Completed - The scheduled maintenance has been completed.
Jan 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 19:00 PST
Scheduled - On 01/09/2019 AT&T will be performing scheduled maintenance on their NGEAG Platform

Maintenance window will be:
Start: 7pm PST 01/09/2019
End: 4am PST 01/10/2019

During the Maintenance Window, AT&T may temporarily drop your SMPP binds to a single node while the other nodes will remain intact. Application retry mechanism will re-establish binds based on the interval set by partners. NGEAG Production Support team will be monitoring traffic before, during, and after completion of Maintenance Window.
Jan 9, 14:54 PST
Zipwhip 3rd Party Vendor Scheduled Maintenance - 1/9/2018
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 PST
Scheduled - A Zipwhip third party provider will be performing Scheduled Maintenance on 1/9/2019, which may affect US Cellular customers.

Maintenance Window -
Start: 11:00 PM PST 1/9/2019
End: 02:00 AM PST 1/10/2019

During this Scheduled Maintenance, US Cellular customers may potentially experience delays of MO/MT messaging throughout the scheduled window. In addition, there will be a 30 minute period during which MO/MT SMS will be completely unavailable, and messages will not be delivered.

Zipwhip appreciates your business, Thank You for your patience.
Jan 9, 15:30 PST
Jan 8, 2019

No incidents reported.

Jan 7, 2019
SMPP Outage - Resolved
Resolved - Zipwhip Operations has confirmed resolution of the SMPP.zipwhip.com issue.

After monitoring, we are confident that this issue is resolved as SMPP.zipwhip.com has maintained constant connection, and customers have confirmed resolution.

Zipwhip appreciates your business, and thanks you for your patience.
Jan 7, 22:35 PST
Monitoring - Zipwhip Operations has mitigated issues with SMPP.zipwhip.com.

Bind connections to SMPP.zipwhip.com are now observed as stable. We will continue to monitor the situation to ensure full resolution.

Thank you for your patience, more details to follow as available.
Jan 7, 21:54 PST
Update - Zipwhip Operations is currently investigating SMPP.zipwhip.com being down.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jan 7, 21:23 PST
Investigating - Zipwhip Operations is currently investigating SMPP.zipwhip.com being down.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jan 7, 21:16 PST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

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