Zipwhip | Status
Update - UPDATE - Informational Advisory - 10DLC Registration

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What do you need to know?

We want to inform you of an important deadline UPDATE related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Your registration information for 10 DLC messaging must be provided to Twilio Zipwhip no later than Thursday, November 10, 2022. This supersedes the previously communicated deadline of October 27, 2022.

If your information is not received by November 10, 2022, you will not be able to send text messages using your Zipwhip service.

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What can you do to prevent being blocked?

If you have not submitted your 10DLC registration to Twilio Zipwhip:

Please follow the steps outlined in this link to complete your 10DLC registration: https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

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If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:

Please contact Twilio Zipwhip Support at NOC@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

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Why is this happening?

Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices.

10DLC registration began for Twilio Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

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Is this impacting only Twilio Zipwhip or is it an industry-wide development?

10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

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How will you know if your messages are blocked?

You may receive an error message or error code indicating a message was blocked and unsent.

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How can you check if you are registered for 10DLC?

If you previously submitted registration information to Twilio Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at NOC@zipwhip.com.

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Will your Toll-Free messaging be blocked as well?

No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.



Sincerely,

Team Twilio Zipwhip

Oct 27, 2022 - 13:52 PDT
Monitoring - Informational Advisory - 10DLC Registration

*** Please use this as a Supplementary Notice to our Post sent today at 12:00pm PST ***

What do you need to know?
We want to inform you of an important deadline related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Enforcement of 10DLC messaging registration begins Thursday, October 27, 2022 at 11 AM Pacific Time. After this time, you will not be able to send text messages using your Zipwhip service unless your business is registered per 10DLC requirements.

What can you do to prevent being blocked?
If you have not submitted your 10DLC registration to Twilio Zipwhip: Please follow the steps outlined in this link to complete your 10DLC registration - https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:
Please contact Zipwhip Support at noc@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

Why is this happening?
Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices. 10DLC registration began for Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

Is this impacting only Twilio Zipwhip or is it an industry-wide development?
10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

How will you know if your messages are blocked?
You may receive an error message or error code indicating a message was blocked and unsent.

How can you check if you are registered for 10DLC?
If you previously submitted registration information to Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at noc@zipwhip.com

Will your Toll-Free messaging be blocked as well?
No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.


Please contact noc@zipwhip.com and reference this posting if you have further questions.

Oct 26, 2022 - 15:46 PDT
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
90 days ago
99.98 % uptime
Today
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal ? Operational
90 days ago
99.98 % uptime
Today
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ATT - SMS/MMS Maintenance - Scheduled - 4/4/2023 Apr 4, 2023 20:00 - Apr 5, 2023 04:00 PDT
ATT will be performing scheduled maintenance of their Messaging platform on 4/4/2023.

Maintenance Window:
Start: 20:00 PDT 4/4/2023
End: 04:00 PDT 4/5/2023

During this maintenance window customers could experience possible latency with both Inbound and Outbound SMS and MMS for ATT. Zipwhip Operations will work diligently to minimize latency, and will provide additional updates as necessary.

Please reach out to the Zipwhip NOC with any questions.

Posted on Mar 26, 2023 - 23:42 PDT
ATT - SMS/MMS Maintenance - Scheduled - 4/5/2023 Apr 5, 2023 20:00 - Apr 6, 2023 04:00 PDT
ATT will be performing scheduled maintenance of their Messaging platform on 4/5/2023.

Maintenance Window:
Start: 20:00 PDT 4/5/2023
End: 04:00 PDT 4/6/2023

During this maintenance window customers could experience possible latency with both Inbound and Outbound SMS and MMS for ATT. Zipwhip Operations will work diligently to minimize latency, and will provide additional updates as necessary.

Please reach out to the Zipwhip NOC with any questions.

Posted on Mar 29, 2023 - 21:34 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 04/05/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 04/05/2023 20:00 - 04/06/2023 00:00
EDT: 04/05/2023 23:00 - 04/06/2023 03:00
UTC: 04/06/2023 04:00 - 04/06/2023 08:00

Posted on Mar 14, 2023 - 16:36 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 04/12/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 04/12/2023 20:00 - 04/13/2023 00:00
EDT: 04/12/2023 23:00 - 04/13/2023 03:00
UTC: 04/13/2023 04:00 - 04/13/2023 08:00

Posted on Mar 14, 2023 - 16:37 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 04/19/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 04/19/2023 20:00 - 04/20/2023 00:00
EDT: 04/19/2023 23:00 - 04/20/2023 03:00
UTC: 04/20/2023 04:00 - 04/20/2023 08:00

Posted on Mar 14, 2023 - 16:38 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 04/26/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 04/26/2023 20:00 - 04/27/2023 00:00
EDT: 04/26/2023 23:00 - 04/27/2023 03:00
UTC: 04/27/2023 04:00 - 04/27/2023 08:00

Posted on Mar 14, 2023 - 16:39 PDT
Past Incidents
Mar 30, 2023
Completed - The scheduled maintenance has been completed.
Mar 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 03/29/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 03/29/2023 20:00 - 03/30/2023 00:00
EDT: 03/29/2023 23:00 - 03/30/2023 03:00
UTC: 03/30/2023 04:00 - 03/30/2023 08:00

Feb 16, 13:55 PST
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:00 PDT
Scheduled - ATT will be performing scheduled maintenance of their Messaging platform on 3/28/2023.

Maintenance Window:
Start: 20:00 PDT 3/28/2023
End: 04:00 PDT 3/29/2023

During this maintenance window customers could experience possible latency with both Inbound and Outbound SMS and MMS for ATT. Zipwhip Operations will work diligently to minimize latency, and will provide additional updates as necessary.

Please reach out to the Zipwhip NOC with any questions.

Mar 26, 23:34 PDT
Mar 28, 2023
Resolved - Zipwhip Operations is Resolving this issue for Message Latency affecting Zipwhip Customers. This latency affected Incoming and Outgoing SMS messaging and Delivery Receipts for US Cellular.
Thank you for your patience during confirmation. We will be following up with the Carrier on this Incident.

Mar 28, 23:35 PDT
Monitoring - Zipwhip Operations is observing Recovery for the Message Latency affecting Zipwhip Customers. This latency affected Incoming and Outgoing SMS messaging and Delivery Receipts for US Cellular.
We will be Monitoring this issue until fully Resolving. Thanks for your patience.

Mar 28, 23:10 PDT
Investigating - Zipwhip Operations is currently investigating an issue with Message Latency affecting Zipwhip Customers
This latency affects Incoming and Outgoing SMS messaging and Delivery Receipts for US Cellular.
Thank you for your patience while we investigate this issue, more details will be provided as available.

Mar 28, 22:33 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 PDT
Scheduled - We will be performing a brief Portal update. During this update, the Zipwhip Toll Free Verification Portal may not be available for a short time, and background processing will be disabled an hour before the maintenance begins
Mar 21, 10:56 PDT
Mar 27, 2023
Completed - The scheduled maintenance has been completed.
Mar 27, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:02 PDT
Scheduled - Zipwhip will be performing backend application maintenance on 3/27/23 beginning at 5:00pm PST. Potential impact consists of delays when registering and/or cancelling new lines, and potential delays creating 10DLC campaigns.

Maintenance Window -
PST: 03/27/2023 17:00 - 03/27/2023 19:00
EST: 03/27/2023 20:00 - 03/27/2023 22:00
UTC: 03/28/2023 00:00 - 03/28/2023 02:00

Mar 22, 16:24 PDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 03/22/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 03/22/2023 20:00 - 03/23/2023 00:00
EDT: 03/22/2023 23:00 - 03/23/2023 03:00
UTC: 03/23/2023 04:00 - 03/23/2023 08:00

Feb 16, 13:54 PST
Mar 22, 2023
Resolved - ZipWhip Operations has received confirmation from the Carrier that full redundancy has recovered. We are Resolving this Incident.

This issue may have affected latency for toll-free SMS and MMS messages to T-Mobile destinations.

Thanks for your patience while we confirmed Remediation.

Mar 22, 00:45 PDT
Monitoring - Zipwhip Operations is seeing Recovery of the latency issue towards T-Mobile.

This issue may have affected latency for toll-free SMS and MMS messages to T-Mobile destinations.

We will be Monitoring this for full remediation before Resolving this issue.

Mar 21, 17:32 PDT
Identified - Zipwhip Operations is now observing further Latency issue towards T-Mobile.

This issue may be affecting delays for toll-free SMS and MMS messages to T-Mobile destinations.

We are currently reaching out to the Carrier for further investigation.

Mar 21, 16:14 PDT
Monitoring - Zipwhip Operations are has observed Improvement in this latency issue towards T-Mobile.

This issue may have affected toll-free SMS and MMS messages to T-Mobile destinations.

We will be Monitoring for full Resolution while awaiting an update from the Carrier.

Mar 21, 14:20 PDT
Investigating - Zipwhip engineers are currently investigating intermittent delays for toll-free messages towards T-Mobile destinations. Updates will be provided as more information becomes available.
Mar 21, 12:46 PDT
Mar 21, 2023
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 10:30 PDT
Investigating - We are currently investigating this issue.
Mar 16, 07:05 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 03/15/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 03/15/2023 20:00 - 03/16/2023 00:00
EDT: 03/15/2023 23:00 - 03/16/2023 03:00
UTC: 03/16/2023 04:00 - 03/16/2023 08:00

Feb 16, 13:53 PST