Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/8/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 4/8/2020
EDT: 00:00 - 02:59 4/9/2020
UTC: 04:00 - 06:59 4/9/2020
Posted on Apr 2, 09:26 PDT
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 4/1/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 4/1/2020
EDT: 00:00 - 02:59 4/2/2020
UTC: 04:00 - 06:59 4/2/2020
Mar 27, 12:28 PDT
Apr 1, 2020
Resolved - Zipwhip Operations has resolved the issue regarding some of our Gateway binds.

This issue is no longer impacting message deliverability/latency, as well as Delivery Reports.

Zipwhip appreciates your business and thanks you for your patience while working to resolve this issue.
Apr 1, 20:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 20:24 PDT
Investigating - Zipwhip Operations is currently investigating a potential issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Apr 1, 20:23 PDT
Resolved - This incident has been resolved.
Apr 1, 11:34 PDT
Monitoring - Message delivery to T-Mobile subscribers has returned to normal timeframes.
Apr 1, 11:26 PDT
Identified - Zipwhip is monitoring latency in Toll-Free SMS latency to T-Mobile subscribers. MT SMS messages and DLRs to subscribers of T-Mobile may be delayed by several minutes.

We are working to mitigate the issue and will update further information as it becomes available.
Apr 1, 11:15 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 00:00 PDT 4/1/2020
End: 03:00 PDT 4/1/2020
Mar 31, 15:09 PDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 21:00 PDT 3/29/2020
End: 03:00 PDT 3/30/2020
Mar 27, 12:26 PDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:30 PDT
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 3/35/2020 18:30 PT
End: 3/26/2020 04:00 PT
Mar 23, 14:58 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 3/25/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 3/25/2020
EDT: 00:00 - 02:59 3/26/2020
UTC: 04:00 - 06:59 3/26/2020
Mar 20, 13:54 PDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:00 PDT 3/24/2020
End: 03:00 PDT 3/25/2020
Mar 23, 14:16 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:30 PDT
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 3/34/2020 18:30 PT
End: 3/25/2020 00:00 PT
Mar 23, 14:57 PDT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:00 PDT
Scheduled - T-Mobile will be performing emergency maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:00 PDT 3/23/2020
End: 03:00 PDT 3/24/2020
Mar 23, 14:14 PDT
Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - Latency in MT SMS messages to Telus and Rogers customers has subsided.
Mar 20, 09:42 PDT
Identified - Zipwhip is monitoring latency in MT SMS messages to Telus and Rogers customers. MT SMS messages and DLRs to subscribers of these providers may be delayed by several minutes.

We are working to mitigate the issue and will update further information as it becomes available.
Mar 20, 08:35 PDT