Zipwhip | Status
Update - UPDATE - Informational Advisory - 10DLC Registration

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What do you need to know?

We want to inform you of an important deadline UPDATE related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Your registration information for 10 DLC messaging must be provided to Twilio Zipwhip no later than Thursday, November 10, 2022. This supersedes the previously communicated deadline of October 27, 2022.

If your information is not received by November 10, 2022, you will not be able to send text messages using your Zipwhip service.

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What can you do to prevent being blocked?

If you have not submitted your 10DLC registration to Twilio Zipwhip:

Please follow the steps outlined in this link to complete your 10DLC registration: https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

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If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:

Please contact Twilio Zipwhip Support at NOC@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

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Why is this happening?

Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices.

10DLC registration began for Twilio Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

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Is this impacting only Twilio Zipwhip or is it an industry-wide development?

10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

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How will you know if your messages are blocked?

You may receive an error message or error code indicating a message was blocked and unsent.

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How can you check if you are registered for 10DLC?

If you previously submitted registration information to Twilio Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at NOC@zipwhip.com.

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Will your Toll-Free messaging be blocked as well?

No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.



Sincerely,

Team Twilio Zipwhip

Oct 27, 2022 - 13:52 PDT
Monitoring - Informational Advisory - 10DLC Registration

*** Please use this as a Supplementary Notice to our Post sent today at 12:00pm PST ***

What do you need to know?
We want to inform you of an important deadline related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Enforcement of 10DLC messaging registration begins Thursday, October 27, 2022 at 11 AM Pacific Time. After this time, you will not be able to send text messages using your Zipwhip service unless your business is registered per 10DLC requirements.

What can you do to prevent being blocked?
If you have not submitted your 10DLC registration to Twilio Zipwhip: Please follow the steps outlined in this link to complete your 10DLC registration - https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:
Please contact Zipwhip Support at noc@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

Why is this happening?
Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices. 10DLC registration began for Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

Is this impacting only Twilio Zipwhip or is it an industry-wide development?
10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

How will you know if your messages are blocked?
You may receive an error message or error code indicating a message was blocked and unsent.

How can you check if you are registered for 10DLC?
If you previously submitted registration information to Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at noc@zipwhip.com

Will your Toll-Free messaging be blocked as well?
No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.


Please contact noc@zipwhip.com and reference this posting if you have further questions.

Oct 26, 2022 - 15:46 PDT
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal ? Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12-07-2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 12/07/2022 20:00 - 12/08/2022 00:00
EST: 12/07/2022 23:00 - 12/08/2022 03:00
UTC: 12/08/2022 04:00 - 12/08/2022 08:00

Posted on Nov 21, 2022 - 11:10 PST
Zipwhip will be performing scheduled network maintenance on Saturday, December 10th, beginning at 9:00pm PST. Brief connectivity loss is possible for VPN customers, and periods of brief message latency are possible during this maintenance.

Maintenance Window -
PST: 12/10/2022 21:00 - 12/11/2022 02:00
EST: 12/11/2022 00:00 - 12/11/2022 05:00
UTC: 12/11/2022 05:00 - 12/11/2022 10:00

Posted on Dec 05, 2022 - 11:29 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12-14-2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 12/14/2022 20:00 - 12/15/2022 00:00
EST: 12/14/2022 23:00 - 12/15/2022 03:00
UTC: 12/15/2022 04:00 - 12/15/2022 08:00

Posted on Nov 21, 2022 - 11:12 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12-28-2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 12/28/2022 20:00 - 12/29/2022 00:00
EST: 12/28/2022 23:00 - 12/29/2022 03:00
UTC: 12/28/2022 04:00 - 12/29/2022 08:00

Posted on Nov 21, 2022 - 11:13 PST
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 11-30-2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 11/30/2022 20:00 - 12/01/2022 00:00
EST: 11/30/2022 23:00 - 12/01/2022 03:00
UTC: 12/01/2022 04:00 - 12/01/2022 08:00

Oct 25, 11:08 PDT
Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - This incident has been resolved. Message delivery toward T-Mobile has returned to normal timeframes.
Nov 28, 15:34 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 14:34 PST
Update - Zipwhip Operations has been in contact with the Carrier regarding messaging latency issues with T-Mobile.

This issue may be impacting Zipwhip customers Messaging from / to T-Mobile, as well as DLRs.

MMS messaging to T-Mobile destinations may especially continue to see delays throughout this busy day.

Further details will be provided as available.

Nov 28, 13:19 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with T-Mobile.

This issue may be impacting Zipwhip customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Nov 28, 07:05 PST
Resolved - This incident has been resolved. Message delivery toward AT&T has returned to normal timeframes.
Nov 28, 15:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 14:35 PST
Investigating - Zipwhip Operations is currently investigating possible SMS and MMS messaging latency issues with AT&T.

This issue may be impacting Zipwhip customers' SMS and MMS MO / MT messaging from / to AT&T, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Nov 28, 07:19 PST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Zipwhip Operations has Resolved the latency towards T-Mobile subscribers.

This issue may have impacted:
- SMS and MMS Messaging from / to T-Mobile Toll-Free and 10 DLC lines as well as DLRs.
- Intermittent failures with MMS messages toward T-Mobile destinations.

Thank you for your patience while working with the Carrier for remediation.

We will be following up with the Carrier for better future performance.

Nov 25, 15:48 PST
Monitoring - Zipwhip Operations is no longer observing latency towards T-Mobile subscribers.

This issue may have impacted:
- SMS and MMS Messaging from / to T-Mobile Toll-Free and 10 DLC lines as well as DLRs.
- Intermittent failures with MMS failures toward T-Mobile destinations.

Thank you for your patience while working with the Carrier for remediation.

We will be Monitoring this issue for full Resolution.

Nov 25, 15:14 PST
Investigating - Zipwhip operations is currently observing latency towards T-Mobile subscribers.

This issue may be impacting customers' SMS and MMS MO / MT messaging from / to T-Mobile toll-free and 10 DLC lines as well as DLRs.

Zipwhip reports some MMS failures toward T-Mobile destinations

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.

Nov 25, 07:44 PST
Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 11-22-2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 11/22/2022 20:00 - 11/23/2022 00:00
EST: 11/22/2022 23:00 - 11/23/2022 03:00
UTC: 11/23/2022 04:00 - 11/23/2022 08:00

Oct 25, 10:53 PDT