Zipwhip | Status
All Systems Operational
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 17 April 2024 at 20:00 PDT until 18 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/17/2024 20:00 - 4/18/2024 00:00
EDT: 4/17/2024 23:00 - 4/18/2024 03:00
UTC: 4/18/2024 04:00 - 4/18/2024 08:00

Posted on Mar 28, 2024 - 21:24 PDT
We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Posted on Apr 11, 2024 - 07:05 PDT
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 24 April 2024 at 20:00 PDT until 25 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/24/2024 20:00 - 4/25/2024 00:00
EDT: 4/24/2024 23:00 - 4/25/2024 03:00
UTC: 4/25/2024 04:00 - 4/25/2024 08:00

Posted on Mar 28, 2024 - 21:25 PDT
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - Zipwhip Operations has resolved the issue with intermittent SMS and MMS latency issues with T-Mobile.

This issue was impacting customers SMS to T-Mobile, as well as delivery receipts.

Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.

Apr 15, 20:33 PDT
Monitoring - Zipwhip Operations has started seeing recovery for intermittent SMS and MMS latency issues with T-Mobile.

We will continue to monitor to ensure a full recovery.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Apr 15, 18:02 PDT
Investigating - Zipwhip Operations is currently investigating intermittent SMS and MMS latency issues with T-Mobile.

This issue may be impacting customers' SMS to T-Mobile, as well as delivery receipts.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Apr 15, 16:18 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 10 April 2024 at 20:00 PDT until 11 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/10/2024 20:00 - 4/11/2024 00:00
EDT: 4/10/2024 23:00 - 4/11/2024 03:00
UTC: 4/11/2024 04:00 - 4/11/2024 08:00

Mar 28, 21:24 PDT
Apr 10, 2024
Apr 9, 2024
Resolved - Zipwhip Operations has resolved the issue with Delivery Receipt Latency affecting Gateway Customers toward AT&T. This issue was Resolved at 15:04 PDT on 4-8-24.

This latency affected receiving Delivery Receipts from AT&T for all Gateway Customers.

Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.

Apr 9, 08:50 PDT
Monitoring - Zipwhip engineering is observing an improvement in DLR reporting toward AT&T. Further details will be provided as available.
Apr 8, 13:25 PDT
Investigating - Zipwhip Operations is currently investigating possible DLR latency issues with AT&T.

This issue may be impacting gateway customers for receiving DLRs from AT&T.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Apr 8, 12:46 PDT
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 03 April 2024 at 20:00 PDT until 04 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/3/2024 20:00 - 4/4/2024 00:00
EDT: 4/3/2024 23:00 - 4/4/2024 03:00
UTC: 4/4/2024 04:00 - 4/4/2024 08:00

Mar 28, 21:23 PDT
Apr 3, 2024