Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End Messaging Infrastructure on 12/09. Zipwhip API and Software customers may experience increased message latency and API call timeouts/latency during the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 12/09/2020
EDT: 00:00 - 02:59 12/10/2020
UTC: 05:00 - 07:59 12/10/2020
Posted on Dec 3, 14:51 PST
Past Incidents
Dec 3, 2020
Resolved - Zipwhip Operations is now considering this issue fully Resolved. This involved direct Escalation to the Carrier.

During this incident customers may have experienced long delays with messages to T-Mobile destinations. Message delivery is real time.

Thank you for your patience during Resolution. We appreciate your business.
Dec 3, 15:43 PST
Monitoring - Zipwhip Operations has Resolved the Outbound Message Latency to T-Mobile. This involved direct Escalation to the Carrier

During this incident customers may have experienced long delays with messages to T-Mobile destinations. Message delivery is back to real time.

Thank you for your patience while we monitor the Resolution.
Dec 3, 14:58 PST
Update - Zipwhip Operations is continuing to investigate Outbound Message Latency to T-Mobile. We are actively engaged with the Carrier for troubleshooting.

Customers may experience long delays with messages to T-Mobile destinations.

Thank you for your patience while we work on a Resolution.
Dec 3, 09:37 PST
Investigating - Zipwhip Operations is currently investigating a potential issue with TMO outbound message latency. Our engineers are currently investigating and we will provide updates as we have more information on the scope of the issue.
Dec 3, 06:53 PST
Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:06 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12/02. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 22:59 12/02/2020
EDT: 23:00 12/02/2020 - 01:59 12/03/2020
UTC: 04:00 - 06:59 12/03/2020
Dec 2, 09:57 PST
Resolved - Zipwhip Operations has confirmed binds have recovered with C-Spire. Messages and DLR's are flowing and the connection appears stable and functional.

MO and MT messages and DLR's involving C-Spire are back to full deliverability.

Thank you for being a Zipwhip customer!
Dec 2, 17:28 PST
Monitoring - Zipwhip Operations has confirmed that binds with carrier partner C-Spire are again functioning and traffic is flowing as normal. We are continuing to monitor to ensure full functionality.

Messages and DLR's for MO and MT involving C-Spire should be functioning properly at this time.
Dec 2, 17:16 PST
Investigating - Zipwhip Operations has identified an issue with loss of C-Spire binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to C-Spire, as well as Delivery Reports.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Dec 2, 16:47 PST
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:01 PST
Scheduled - T-mobile has informed us that they will be performing scheduled network maintenance affecting their SMS and MMS platform. They do not expect any impact but customers may experience periods of latency for SMS & MMS messages and DLRs to T-mobile subscribers during the maintenance window.
Nov 30, 20:06 PST
Resolved - This incident has been resolved.
Dec 1, 02:44 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 00:43 PST
Identified - The issue has be been identified and a fix has been applied.
Nov 30, 23:56 PST
Investigating - Zipwhip Operations is currently investigating a potential issue with our binds. Our engineers are currently investigating and we will provide updates as we have more information on the scope of the issue.
Nov 30, 23:43 PST
Nov 30, 2020
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - Zipwhip Operations has confirmed that the issue preventing some lines from provisioning has been resolved. Please contact us if you are still seeing issues with lines that were provisioned during this degradation.

Lines should no longer occasionally fail when attempting to provision.

Zipwhip thanks you for your patience, and for being a Zipwhip customer!
Nov 19, 19:49 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 14:18 PST
Identified - Zipwhip is currently investigating intermittent delays affecting provisioning of new phone numbers impacting all of Landline provisioning and minimally impacting Toll Free.

Thank you for your patience while we investigate this issue further with our vendor.

More details will be provided as available.
Nov 19, 11:01 PST