Zipwhip | Status
All Systems Operational
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Network Freeze - 2019 Holiday Season Nov 25, 00:00 - Dec 3, 00:00 PST
Update - REMINDER: Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 18, 07:55 PST
Update - Zipwhip Network Freeze - Christmas - New Years
Beginning Friday December 13, 2019 and going through Sunday January 5, 2020. Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Monday January 6, 2020
Nov 1, 07:11 PDT
Update - Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 1, 07:09 PDT
Scheduled - Zipwhip Technical Operations will be implementing moratoriums on all changes to the Zipwhip messaging network during the 2019 Holiday season. During these periods, there will be no planned, non-emergency changes to the core messaging network and supporting services.

Thanksgiving:
Monday, November 25 - Monday, December 2, 2019. Zipwhip Technical Operations work will recommence on Tuesday, December 3, 2019

Christmas/New Years:
Friday, December 13, 2019 - Sunday, January 5, 2020. Zipwhip Technical Operations work will recommence on Monday, January 6, 2020
Oct 15, 07:46 PDT
Past Incidents
Nov 20, 2019
Intermittent DLR Latency
Resolved - This incident has been resolved.
Nov 20, 12:03 PST
Monitoring - DLR delivery has returned to normal time-frames.
Nov 20, 11:40 PST
Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Gateway Customers. MO/MT message delivery is not affected.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 20, 09:47 PST
T-Mobile Toll-Free SMS Scheduled Maintenance - 11/19
Completed - The scheduled maintenance has been completed.
Nov 20, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 PST
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 22:00 PDT 11/19/2019
End: 03:00 PDT 11/20/2019
Nov 18, 14:25 PST
Nov 19, 2019
Intermittent DLR Latency
Resolved - This incident has been resolved.
Nov 19, 12:18 PST
Monitoring - DLR delivery has returned to normal time-frames.
Nov 19, 12:06 PST
Update - Periods of intermittent DLR latency continue. DLR delivery may experience delays of several minutes.
Thank you for your patience while we work towards mitigation of this issue.
Nov 19, 11:19 PST
Update - Periods of intermittent DLR latency continue. DLR delivery may experience delays of several minutes.
Nov 19, 10:01 PST
Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Gateway Customers. MO/MT message delivery is not affected.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 19, 09:29 PST
MO/MT SMS and DLR Latency
Resolved - This incident has been resolved.
Nov 19, 08:56 PST
Monitoring - Message delivery has returned to normal time-frames.
Nov 19, 08:43 PST
Identified - Zipwhip Operations has identified an issue with SMS MO/MT Latency affecting a portion of SMS traffic.
Intermittent delays for SMS MO and MT may be experienced for all Gateway Customers while engineers work to mitigate the issue.

Further details will be provided as available.
Nov 19, 08:24 PST
Nov 18, 2019
T-Mobile Toll-Free SMS Scheduled Maintenance - 11/18
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 00:00 PDT 11/18/2019
End: 03:00 PDT 11/18/2019
Nov 15, 14:41 PST
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
SMPP Gateway Messaging Issues - MO, MT & DLR
Resolved - MO, DLR, and MT message delivery has returned to normal time-frames.
Please reach out to the Zipwhip NOC if you continue to experience issues.
Nov 15, 14:50 PST
Monitoring - MO and DLR queues are now being processed, MT messages are being delivered in expected time-frames.
MO messages and DLRs may be delayed as queues drain.

Zipwhip Engineers will continue to monitor and provide updates as needed.
Nov 15, 14:34 PST
Update - Zipwhip Engineers are working to resolve the issue affecting MO, MT, and DLR traffic from SMPP Gateway customers.

MO messages and DLRs are currently queuing again at Zipwhip and will be delivered once service has been restored. SMPP binds may drop and restart multiple times as engineers work to resolve the issue.

There is no ETR at this time. Further updates will be posted as they become available.
Nov 15, 13:34 PST
Update - Zipwhip Engineers are working to mitigate MO messages and DLR delays.
SMPP binds may drop and restart multiple times as engineers work to resolve the issue.

Further updates will be provided as they become available.
Nov 15, 13:05 PST
Identified - MO messages and DLRs are now being delivered. MO and DLR messages may be delayed as queues drain.
Please bind in to Zipwhip if your SMPP binds are disconnected.

Zipwhip Engineers are continuing to monitor and will update this status page as needed.
Nov 15, 12:42 PST
Update - Zipwhip Engineers are continuing to work to resolve the issue affecting MO, MT, and DLR traffic from SMPP Gateway customers.

MO messages and DLRs are currently queuing at Zipwhip and will be delivered once service has been restored. SMPP binds may drop and restart multiple times as engineers work to resolve the issue.

There is no ETR at this time. Further updates will be posted as they become available.
Nov 15, 12:16 PST
Investigating - Zipwhip Engineers are investigating an issue affecting MO, MT, and DLR traffic from SMPP Gateway customers. MO messages and DLRs are currently queuing at Zipwhip and will be delivered once service has been restored. SMPP binds may drop and restart multiple times as engineers work to resolve the issue.

This issue affects both east-coast and west-coast Zipwhip datacenters.

Further updates will be provided as they become available.
Nov 15, 11:51 PST
Update - Zipwhip Operations has identified an issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports.

Thank you for your patience while we continue to work towards mitigation of this issue.

Further details will be provided as available.
Nov 15, 11:35 PST
Update - We are continuing to work on a fix for this issue.
Nov 15, 10:58 PST
Update - Zipwhip Operations has identified an issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports.

Thank you for your patience while we continue to work towards mitigation of this issue.

Further details will be provided as available.
Nov 15, 10:32 PST
Update - We are continuing to work on a fix for this issue.
Nov 15, 09:56 PST
Identified - Zipwhip Operations has identified an issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 15, 09:09 PST
Update - We are continuing to investigate this issue.
Nov 15, 09:01 PST
Investigating - Zipwhip Operations is currently investigating a potential issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 15, 08:17 PST
AT&T SMS & MMS Scheduled Maintenance - 11/14
Completed - The scheduled maintenance has been completed.
Nov 15, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 PST
Update - Please note the scheduled maintenance will be performed at 6:00PM PST (18:00 PST) by our carrier partner, AT&T.
Nov 13, 07:43 PST
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 11/14/2019 6:00PM PT
End: 11/15/2019 4:00AM PT
Nov 13, 07:41 PST
Nov 14, 2019
AT&T SMS & MMS Scheduled Maintenance - 11/13
Completed - The scheduled maintenance has been completed.
Nov 14, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:01 PST
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 11/13/2019 6:00PM PT
End: 11/14/2019 4:00AM PT
Nov 13, 07:39 PST
Emergency T-Mobile Toll-Free SMS Maintenance - 11/13
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 PST
Scheduled - T-Mobile will be performing emergency maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 11/13/2019 11:00PM PST
End: 11/14/2019 3:00AM PST
Nov 13, 13:26 PST
Nov 12, 2019

No incidents reported.

Nov 11, 2019
Intermittent MO/MT SMS Latency
Resolved - This incident has been resolved.
Nov 11, 11:37 PST
Monitoring - MO/MT messaging has returned to normal time frames
Nov 11, 10:48 PST
Update - We are continuing to work on a fix for this issue.
Nov 11, 09:27 PST
Identified - Zipwhip Operations has identified an issue with SMS MO/MT Latency affecting Gateway Customers.
Intermittent delays for SMS MO and MT may be experienced for all Gateway Customers.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 11, 09:26 PST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
T-Mobile Toll-Free SMS Scheduled Maintenance - 11/7
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 PST
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:00 PDT 11/7/2019
End: 03:00 PDT 11/8/2019
Nov 7, 10:26 PST
Nov 7, 2019
T-Mobile Toll-Free SMS Scheduled Maintenance - 11/6
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 22:00 PDT 11/6/2019
End: 03:00 PDT 11/7/2019

Please reach out to the Zipwhip NOC with any questions.
Nov 5, 12:27 PST
Nov 6, 2019
Intermittent DLR & submit_sm_resp Latency
Resolved - This incident has been resolved.
Nov 6, 12:20 PST
Monitoring - DLR delivery has returned to normal time-frames.
Nov 6, 11:44 PST
Update - We are continuing to see periods of intermittent DLR latency.

Delivery receipt and submit_sm_resp latency may continue to be experienced by Gateway Customers.

Thank you for your patience while we continue to work towards mitigation of this issue.

Further details will be provided as available.
Nov 6, 10:13 PST
Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers. Additionally, periods of increased submit_sm_resp latency may also be experienced. MO/MT message delivery is not affected at this time.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 6, 09:16 PST
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