Zipwhip | Status
COVID-19 Text Traffic
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
AT&T Latency
Resolved - This incident has been resolved. MO / MT messaging from / to AT&T, as well as DLRs has returned to normal timeframes.
Jun 16, 13:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 13:15 PDT
Update - Zipwhip Operations is continuing to investigate this issue.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Jun 16, 11:31 PDT
Investigating - Zipwhip Operations has identified messaging latency issues with AT&T.

This issue may be impacting API customers' MO / MT messaging from / to AT&T, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Jun 16, 10:13 PDT
Jun 15, 2021
Message Latency
Resolved - Zipwhip Operations is Resolving this issue. We will be following up with our vendor for the root cause.

This latency may have affected some MT/MO messaging for all Gateway Customers. Messaging has returned to normal operation.

Thank you for your patience during Resolution of this Incident..
Jun 15, 16:34 PDT
Monitoring - Zipwhip Operations has Identified and implemented a fix. We are currently Monitoring with one of our vendors.

This latency may have affected some MT/MO messaging for all Gateway Customers. Messaging has returned to normal now.

Thank you for your patience during verification.
Jun 15, 16:07 PDT
Investigating - Zipwhip Operations is currently investigating an issue with Message Latency affecting Gateway Customers

This latency may affect some MT/MO messaging for all Gateway Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jun 15, 15:53 PDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Messaging - Performance Degradation
Resolved - Zipwhip Operations is Resolving this issue.

This issue may have briefly impacted all Zipwhip Gateway customers. MMS Messaging may have been delayed at this time.

Thank you for your patience during remediation.
Jun 10, 13:48 PDT
Monitoring - Zipwhip Operations has identified the issue. MMS Messaging performance is normal.

This issue may have briefly impacted all Zipwhip Gateway customers. MMS Messaging may have been delayed at this time.

Thank you for your patience during resolution. We are currently Monitoring.
Jun 10, 12:19 PDT
Investigating - Zipwhip Operations is currently investigating performance issues for Gateway Customers.

This issue may be impacting all Zipwhip Gateway customers. MMS Messaging may be delayed or receive a failure at this time.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jun 10, 12:03 PDT
Jun 9, 2021
Verizon SMS Toll Free Latency
Resolved - This incident has been resolved.
Jun 9, 11:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 10:13 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 08:37 PDT
Investigating - Zipwhip Operations has identified SMS messaging latency issues towards Verizon from Toll Free numbers.

This issue may be impacting gateway customers' Verizon MT messaging, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Jun 9, 07:30 PDT
Jun 8, 2021
MMS Failures to ATT
Resolved - Zipwhip Operations is Resolving this issue. Performance levels are confirmed stable.

A follow-up with the Carrier is in progress for diagnosing the root cause.

Thank you for your patience during resolution.
Jun 8, 18:17 PDT
Monitoring - Zipwhip Operations is currently Monitoring this issue before Resolution.

This issue may have impacted Zipwhip customers for ATT MT MMS messaging on Landline and Toll-Free lines.

A follow-up with the Carrier will be planned for diagnosing the root cause.

Thank you for your patience during our remediation.
Jun 8, 17:46 PDT
Identified - Zipwhip Operations has Identified the issue causing intermittent MMS failures to ATT. Engineers have implemented a work-around and are seeing performance return to expected levels.

This issue may have impacted Zipwhip customers for ATT MT MMS messaging on Landline and Toll-Free lines.

A follow-up with the Carrier will be planned for diagnosing the root cause.

Thank you for your patience during our remediation.
Jun 8, 17:10 PDT
Update - Zipwhip Operations is currently engaged with the carrier to investigate the intermittent MMS failures to ATT.

This issue may be impacting all Zipwhip gateway customers for ATT MT MMS messaging on Landline and Toll-Free lines

Thank you for your patience while we work on a fix.

Further details will be provided as available.
Jun 8, 16:36 PDT
Investigating - Zipwhip Operations is currently investigating intermittent MMS failures to ATT for gateway customers.

This issue may be impacting all Zipwhip gateway customers for ATT MT MMS messaging on Landline and Toll-Free lines

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jun 8, 15:30 PDT
Jun 7, 2021

No incidents reported.

← Incident History Powered by Statuspage