Zipwhip | Status
All Systems Operational
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal ? Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 16 October 2024 at 20:00 PDT until 17 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/16/2024 20:00 - 10/17/2024 00:00
EDT: 10/16/2024 23:00 - 10/17/2024 03:00
UTC: 10/17/2024 03:00 - 10/17/2024 07:00

Posted on Sep 28, 2024 - 11:23 PDT
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 23 October 2024 at 20:00 PDT until 24 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/23/2024 20:00 - 10/24/2024 00:00
EDT: 10/23/2024 23:00 - 10/24/2024 03:00
UTC: 10/24/2024 03:00 - 10/24/2024 07:00

Posted on Sep 28, 2024 - 11:23 PDT
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 30 October 2024 at 20:00 PDT until 31 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/30/2024 20:00 - 10/31/2024 00:00
EDT: 10/30/2024 23:00 - 10/31/2024 03:00
UTC: 10/31/2024 03:00 - 10/31/2024 07:00

Posted on Sep 28, 2024 - 11:24 PDT
Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024
Completed - The scheduled maintenance has been completed.
Oct 10, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:00 PDT
Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Oct 5, 10:48 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 03:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:30 PDT
Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 09 October 2024 at 21:30 PDT until 10 October 2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Sep 27, 00:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 PDT
Scheduled - The Bell network in Canada is conducting a planned maintenance from 09 October 2024 at 21:00 PDT until 10 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
Oct 2, 12:46 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 09 October 2024 at 20:00 PDT until 10 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/09/2024 20:00 - 10/10/2024 00:00
EDT: 10/09/2024 23:00 - 10/10/2024 03:00
UTC: 10/10/2024 03:00 - 10/10/2024 07:00

Sep 28, 11:23 PDT
Oct 9, 2024
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 PDT
Scheduled - The Bell network in Canada is conducting a planned maintenance from 07 October 2024 at 21:00 PDT until 08 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
Oct 2, 12:46 PDT
Oct 7, 2024
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:00 PDT
Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Oct 2, 06:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 02 October 2024 at 20:00 PDT until 03 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/02/2024 20:00 - 10/03/2024 00:00
EDT: 10/02/2024 23:00 - 10/03/2024 03:00
UTC: 10/03/2024 03:00 - 10/03/2024 07:00

Sep 28, 11:22 PDT
Oct 2, 2024
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - As per confirmation from Verizon Network about resolution of the problem on their platform, we can confirm stability in SMS services. We can confirm that this incident has been resolved
Sep 30, 17:12 PDT
Monitoring - Verizon Network has confirmed recovery on their services. We continue to monitor the situation with no major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 15:09 PDT
Update - Verizon Network is still working in order to identify and resolve the situation. We can confirm that we are still not seeing major impact on Twilio/Zipwhip Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 13:07 PDT
Investigating - We have been informed that Verizon Network in the US is experiencing an outage on their system that can potentially impact our SMS Services. We can confirm that currently we have not identified a major impact for Twilio’s customers, although customers may experience issues with their overall Verizon messaging and voice services. Our engineers are working with Verizon to follow up the resolution of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 12:02 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.