Zipwhip Status | Gateway Status

Zipwhip | Status

All Systems Operational

SMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

MMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

External Connectivity Operational

AT&T Operational

Sprint (T-Mobile) Operational

T-Mobile Operational

US Cellular Operational

Verizon Operational

Canadian Carriers Operational

Tier 2 and 3 Carriers Operational

Customer Connectivity Operational

TLS (SMPP) Operational

VPN (SMPP) Operational

TLS (MM4) Operational

VPN (MM4) Operational

Zipwhip Tools / Services Operational

Provisioning API Operational

Provisioning Dashboard Operational

Reporting Operational

Toll-Free Verification Portal Operational

Zipwhip Ticketing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zipwhip Toll Free Verification Portal Maintenance Update Jun 1, 2023 16:00-16:15 PDT

We will be performing a brief Portal update. This will be a minimally impactful update
Posted on Jun 01, 2023 - 08:08 PDT

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 06-07-2023. Jun 7, 2023 20:00 - Jun 8, 2023 00:00 PDT

Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 06-07-2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 06/07/2023 20:00 - 06/08/2023 00:00
EST: 06/07/2023 23:00 - 06/08/2023 03:00
UTC: 06/08/2023 03:00 - 06/08/2023 07:00
Posted on May 11, 2023 - 09:50 PDT

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 06-14-2023. Jun 14, 2023 20:00 - Jun 15, 2023 00:00 PDT

Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 06-14-2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 06/14/2023 20:00 - 06/15/2023 00:00
EST: 06/14/2023 23:00 - 06/15/2023 03:00
UTC: 06/15/2023 03:00 - 06/15/2023 14:00
Posted on May 11, 2023 - 09:51 PDT

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 06-21-2023. Jun 21, 2023 20:00 - Jun 22, 2023 00:00 PDT

Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 06-21-2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 06/21/2023 20:00 - 06/22/2023 00:00
EST: 06/21/2023 23:00 - 06/22/2023 03:00
UTC: 06/22/2023 03:00 - 06/22/2023 21:00
Posted on May 11, 2023 - 09:52 PDT

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 06-28-2023. Jun 28, 2023 20:00 - Jun 29, 2023 00:00 PDT

Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 06-28-2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 06/28/2023 20:00 - 06/22/2023 00:00
EST: 06/28/2023 23:00 - 06/22/2023 03:00
UTC: 06/22/2023 03:00 - 06/22/2023 28:00
Posted on May 11, 2023 - 09:54 PDT

Past Incidents

Jun 1, 2023

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 05/31/2023

Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 20:00 PDT

Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 05/31/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 05/31/2023 20:00 - 06/01/2023 00:00
EDT: 05/31/2023 23:00 - 06/01/2023 03:00
UTC: 06/01/2023 03:00 - 06/01/2023 07:00
Apr 24, 10:23 PDT

May 31, 2023

Verizon Latency

Resolved - Zipwhip Operations has verified Resolution of the messaging latency issues with Verizon.

This issue may have impacted customers messaging To and From Verizon users, as well as Delivery Receipts.

Thank you for your patience while confirming remediation with our partner.
May 31, 13:25 PDT

Monitoring - Zipwhip engineering is observing an improvement of message latency toward Verizon.
May 31, 11:25 PDT

Update - Zipwhip Operations is currently investigating possible messaging latency issues with Verizon.

This issue may be impacting customers messaging To and From Verizon users, as well as Delivery Receipts.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 31, 10:51 PDT

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with Verizon.

This issue may be impacting API customers' MO messaging from / to Verizon, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 31, 10:17 PDT

May 30, 2023

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
May 30, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 16:00 PDT

Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update
May 18, 11:41 PDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Informational Advisory - 10DLC Registration

Resolved - This incident has been resolved.
May 26, 15:51 PDT

Update - UPDATE - Informational Advisory - 10DLC Registration

*************************************

What do you need to know?

We want to inform you of an important deadline UPDATE related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Your registration information for 10 DLC messaging must be provided to Twilio Zipwhip no later than Thursday, November 10, 2022. This supersedes the previously communicated deadline of October 27, 2022.

If your information is not received by November 10, 2022, you will not be able to send text messages using your Zipwhip service.

*************************************

What can you do to prevent being blocked?

If you have not submitted your 10DLC registration to Twilio Zipwhip:

Please follow the steps outlined in this link to complete your 10DLC registration: https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

*************************************

If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:

Please contact Twilio Zipwhip Support at NOC@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

*************************************

Why is this happening?

Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices.

10DLC registration began for Twilio Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

*************************************

Is this impacting only Twilio Zipwhip or is it an industry-wide development?

10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

*************************************

How will you know if your messages are blocked?

You may receive an error message or error code indicating a message was blocked and unsent.

*************************************

How can you check if you are registered for 10DLC?

If you previously submitted registration information to Twilio Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at NOC@zipwhip.com.

*************************************

Will your Toll-Free messaging be blocked as well?

No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.

Sincerely,

Team Twilio Zipwhip
Oct 27, 13:52 PDT

Monitoring - Informational Advisory - 10DLC Registration

*** Please use this as a Supplementary Notice to our Post sent today at 12:00pm PST ***

What do you need to know?
We want to inform you of an important deadline related to Ten Digit Long Code (10DLC) policies. This will impact your ability to send messages through your Twilio Zipwhip service. Enforcement of 10DLC messaging registration begins Thursday, October 27, 2022 at 11 AM Pacific Time. After this time, you will not be able to send text messages using your Zipwhip service unless your business is registered per 10DLC requirements.

What can you do to prevent being blocked?
If you have not submitted your 10DLC registration to Twilio Zipwhip: Please follow the steps outlined in this link to complete your 10DLC registration - https://developers.zipwhip.com/registration/10dlc/

Please note that it may take up to five business days for your registration to fully process and to restore messaging capability.

If you have submitted your 10DLC registration to Twilio Zipwhip but are still experiencing blocked messages:
Please contact Zipwhip Support at noc@zipwhip.com if you provided your 10DLC registration information but are still having issues with your messaging.

Why is this happening?
Twilio Zipwhip is partnering with carriers, independent software vendors (ISVs), and other messaging ecosystem partners to comply with 10DLC registration requirements. These requirements are designed to prevent spam and ensure that mobile messaging remains a trusted channel for consumers. By complying with 10DLC requirements, Twilo Zipwhip is helping to maintain consumers’ faith in receiving trusted and wanted communications on their devices. 10DLC registration began for Zipwhip customers in early 2021 when you provided us some basic information about your business, including your Employee Identification Number (EIN) if you have one, and what type of business you operate.

Is this impacting only Twilio Zipwhip or is it an industry-wide development?
10DLC registration enforcement is happening industry wide and is not limited to Twilio Zipwhip. We expect other texting service providers will enforce similar 10DLC requirements, if they have not already done so.

How will you know if your messages are blocked?
You may receive an error message or error code indicating a message was blocked and unsent.

How can you check if you are registered for 10DLC?
If you previously submitted registration information to Zipwhip, you would have received a confirmation acknowledging the submission. Note that this does not equate to final registration as there are additional steps Twilio Zipwhip must take to complete the process. If you are experiencing message blocking and want to confirm your registration status, please contact Support at noc@zipwhip.com

Will your Toll-Free messaging be blocked as well?
No. 10DLC only applies to regular ten-digit phone numbers, not toll-free numbers. Your toll free messaging traffic is separate from 10DLC traffic, so these policies do not apply and your toll-free messages will not be blocked due to this enforcement action.

Please contact noc@zipwhip.com and reference this posting if you have further questions.
Oct 26, 15:46 PDT

ATT - MMS Messaging Latency

Resolved - Operation Engineers confirmed latency Resolution for ATT MMS.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We will be following up further with the Carrier for this issue. Thanks for your patience.
May 26, 15:50 PDT

Monitoring - Operation Engineers have Identified this issue is with the Carrier, and latency has Resolved for the day.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We'll be Monitoring this Resolution, and following up further with the Carrier for this issue.
May 26, 14:42 PDT

Update - Operation Engineers have Identified this issue is with the Carrier.

Customers may experience a delay sending MMS messages to ATT during higher volume times (top of the hour).

We're currently in contact with the Carrier. Minor improvements have been observed.
May 26, 12:22 PDT

Identified - Operation Engineers have Identified this issue is with the Carrier.

Customers may experience a delay sending MMS messages to ATT during higher volume times (top of the hour).

We're currently in contact with the Carrier for possible improvement efforts.
May 26, 11:13 PDT

Update - Zipwhip Operations is currently investigating possible messaging MMS latency issues with ATT.

This issue may be impacting Zipwhip customers MMS messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 26, 09:52 PDT

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with ATT.

This issue may be impacting Zipwhip customers messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 26, 09:33 PDT

May 25, 2023

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 05/24/2023

Completed - The scheduled maintenance has been completed.
May 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:00 PDT

Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 05/24/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 05/24/2023 20:00 - 05/25/2023 00:00
EDT: 05/24/2023 23:00 - 05/25/2023 03:00
UTC: 05/25/2023 03:00 - 05/25/2023 07:00
Apr 24, 10:23 PDT

May 24, 2023

May 23, 2023

Delayed 10DLC Number and Campaign Registrations

Resolved - This incident has been resolved.
May 23, 16:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 13:28 PDT

Identified - The issue has been identified and a fix is being implemented.
May 23, 12:56 PDT

Investigating - Operations Engineers have discovered a connection issue with a partner that is causing a delay with 10DLC number and campaign registrations.

Customers may experience a delay in registration since today 5-23-23 starting at around 930 GMT. This may cause message delivery degradation for unregistered numbers.

We are currently Investigating further with the provider for remediation.
May 23, 12:03 PDT

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

ATT Message Latency - 5-18-23

Resolved - Zipwhip Operations would like to inform our customers about an issue seen today with ATT Message Latency.

Customers may have experienced a delay in messages and/or Delivery Receipts from Toll-Free lines to ATT Destinations. The Carrier confirmed there was an issue on their end and remediated it. These messages were queued during the impact time, and delivered after remediation.

Start: 09:30 am PST
Resolved: 11:22am PST

During this time customers may have experienced delays in receiving messages to ATT destinations, or a delay in simply receiving back the final confirmation of delivery.

Thank you for your understanding with getting this Resolved.
May 18, 09:30 PDT

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 05/17/2023

Completed - The scheduled maintenance has been completed.
May 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT

Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 05/17/2023. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 05/17/2023 20:00 - 05/18/2023 00:00
EDT: 05/17/2023 23:00 - 05/18/2023 03:00
UTC: 05/18/2023 03:00 - 05/18/2023 07:00
Apr 24, 10:22 PDT