Zipwhip | Status
All Systems Operational
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Network Maintenance (Eastern Canada Datacenter) - 3/8/2020 Mar 7, 21:00 - Mar 8, 03:00 PST
An upstream connectivity partner will be performing maintenance affecting edge network infrastructure in our Eastern Canada datacenter.

Periods of latency affecting MO/MT Toll-Free SMS messages to Rogers and Telus customers may be experienced during maintenance window. Landline SMS to Rogers and Telus subscibers is not affected.

Maintenance Window:
Start: 05:00 UTC 3/8/2020
End: 10:00 UTC 3/8/2020

Please reach out to the Zipwhip NOC with any questions.
Posted on Jan 9, 07:50 PST
Past Incidents
Jan 18, 2020

No incidents reported today.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Zipwhip Bind Connection Issue
Resolved - Zipwhip Operations has confirmed the bind connections have returned to normal. If you continue to experience issues please contact the Zipwhip NOC as normal for further investigation.
Jan 16, 12:02 PST
Monitoring - Zipwhip Operations has deployed a fix to the bind connection issue and is monitoring the results to confirm the issue has been addressed.
Jan 16, 11:27 PST
Identified - Zipwhip Operations has identified the problem with the binds and is currently implementing a fix.
Jan 16, 11:11 PST
Investigating - Zipwhip Operations is observing an issue with bind connections and is currently investigating. More information will be provided as it becomes available.
Jan 16, 10:48 PST
AT&T SMS & MMS Scheduled Maintenance - 1/15
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:02 PST
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 1/15/2019 6:00PM PT
End: 1/16/2019 4:00AM PT
Jan 14, 07:11 PST
Jan 15, 2020
AT&T SMS & MMS Scheduled Maintenance - 1/14
Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 18:01 PST
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 1/14/2019 6:00PM PT
End: 1/15/2019 4:00AM PT
Jan 14, 07:10 PST
Jan 13, 2020
T-Mobile Toll-Free SMS Scheduled Maintenance - 1/13
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 PST
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 00:00 PDT 1/13/2019
End: 03:00 PDT 1/13/2019
Jan 9, 11:43 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
SMPP Bind Event - West Coast Datacenter
Resolved - This incident has been resolved.
Jan 10, 19:53 PST
Monitoring - Zipwhip's datacenter provider has implemented a fix and we are currently monitoring the results.
Jan 10, 18:36 PST
Identified - Zipwhip's datacenter provider is working to resolve an upstream network issue affecting SMPP VPNs and SMPP binds to our west coast datacenter.
Customers connecting by TLS or to our East Coast datacenter are not affected.

More information will be posted as it becomes available.
Jan 10, 16:43 PST
T-Mobile Toll-Free SMS Emergency Maintenance - 1/9
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:01 PST
Scheduled - T-Mobile will be performing emergency maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 21:00 PDT 1/9/2019
End: 03:00 PDT 1/10/2019
Jan 9, 11:41 PST
Jan 8, 2020
Service degradation affecting Verizon Toll Free MO SMS/MMS & DLR, & MT MMS from Gateway customers
Resolved - Message delivery has returned to normal time-frames. The total time period of this issue was 14:28 UTC to 14:56 UTC. This incident has been resolved.
Jan 8, 07:48 PST
Update - Issue description updated to reflect:
Service degradation affecting:
Verizon Toll Free MO SMS/MMS & DLR,
MT MMS from Gateway customers to all carriers
Jan 8, 07:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 07:32 PST
Investigating - Zipwhip Operations is currently investigating an issue with Message Delivery affecting Verizon Customers

This affects MO/MT messaging and Delivery Receipts for Verizon Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Jan 8, 06:53 PST
Jan 7, 2020

No incidents reported.

Jan 6, 2020
Zipwhip Network Freeze - Christmas - New Years
Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:00 PST
Update - REMINDER: Beginning Friday December 13, 2019 and going through Sunday January 5, 2020. Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Monday January 6, 2020
Dec 12, 07:56 PST
Update - REMINDER: Beginning Friday December 13, 2019 and going through Sunday January 5, 2020. Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Monday January 6, 2020
Dec 11, 07:55 PST
Scheduled - Beginning Friday December 13, 2019 and going through Sunday January 5, 2020. Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Monday January 6, 2020
Dec 9, 08:16 PST
Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

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