Zipwhip Status | Gateway Status

Zipwhip | Status

All Systems Operational

SMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

MMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

External Connectivity Operational

AT&T Operational

Sprint (T-Mobile) Operational

T-Mobile Operational

US Cellular Operational

Verizon Operational

Canadian Carriers Operational

Tier 2 and 3 Carriers Operational

Customer Connectivity Operational

TLS (SMPP) Operational

VPN (SMPP) Operational

TLS (MM4) Operational

VPN (MM4) Operational

Zipwhip Tools / Services Operational

Provisioning API Operational

Provisioning Dashboard Operational

Reporting Operational

Toll-Free Verification Portal Operational

Zipwhip Ticketing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zipwhip SMPP / MMS Maintenance - SSL Certificate Update Jul 30, 2024 19:00-20:00 PDT

The SSL certificate for Zipwhip's TLS SMPP and MM4 endpoints will be replaced on July 30th at 19:00 Pacific Daylight Time.
No latency or other impact to the service is expected. Please reach out to the Zipwhip NOC if you require the certificate in advance of the maintenance.
Posted on Jul 26, 2024 - 09:30 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Jul 31, 2024 20:00 - Aug 1, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 31 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.
Posted on Jun 27, 2024 - 19:51 PDT

US SMS Carrier Partner Maintenance Aug 1, 2024 02:00-04:00 PDT

Our SMS carrier partner in the US is conducting a planned maintenance from 01 August 2024 at 02:00 PDT until 01 August 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to US handsets via US long codes.
Posted on Jul 19, 2024 - 16:43 PDT

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 24 July 2024 at 20:00 PDT until 25 July 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.
Jun 27, 19:51 PDT

Jul 24, 2024

SMS Delivery Delays to Multiple Small Networks in the US for a Subset of Short and Long Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. This incident has been resolved.
Jul 24, 12:47 PDT

Investigating - We are again experiencing MMS/SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 24, 06:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. We will monitor the services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Jul 24, 00:06 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 23, 22:16 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 18:33 PDT

Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Multiple Small Networks in the US for a Subset of Short and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 15:58 PDT

Toll-Free and 10DLC Provisioning/Cancellations Issues

Resolved - We are no longer experiencing toll-free and 10DLC provisioning/cancellations. This incident has been resolved.
Jul 24, 01:38 PDT

Monitoring - We are observing recovery in toll-free and 10DLC provisioning/cancellations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 23:30 PDT

Update - We are investigating an issue impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 15:13 PDT

Investigating - We are investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 13:26 PDT

Jul 23, 2024

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

US SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 PDT

Scheduled - The AT&T network in the US is conducting a planned maintenance from 17 July 2024 at 21:00 PDT until 18 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T US handsets.
Jul 12, 16:30 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 17 July 2024 at 20:00 PDT until 18 July 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.
Jun 27, 19:51 PDT

Jul 17, 2024

US SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 PDT

Scheduled - The AT&T network in the US is conducting a planned maintenance from 16 July 2024 at 21:00 PDT until 17 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T US handsets.
Jul 12, 16:31 PDT

Jul 16, 2024

MMS Delivery Delays to T-Mobile in United States

Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile in US. This incident has been resolved.
Jul 16, 15:02 PDT

Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 13:05 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 11:53 PDT

US SMS Carrier Maintenance - Small US networks

Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 PDT

Scheduled - A subset of small US networks are conducting a planned maintenance from 15 July 2024 at 22:00 PDT until 16 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US networks handsets.
Jul 9, 14:42 PDT

US SMS Carrier Maintenance - US Cellular

Completed - The scheduled maintenance has been completed.
Jul 16, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:30 PDT

Scheduled - The US Cellular network in the US is conducting a planned maintenance from 15 July 2024 at 22:30 PDT until 16 July 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
Jul 11, 00:51 PDT

Jul 15, 2024

SMS Delivery Delays to Small Networks in the US

Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the US. This incident has been resolved.
Jul 15, 16:52 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to small networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 14:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 14:16 PDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.