Zipwhip Status | Gateway Status

Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Zipwhip Network Freeze - 2019 Holiday Season

Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 PST

Update - REMINDER: Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 24, 11:42 PST

Update - REMINDER: Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 23, 13:11 PST

Update - REMINDER: Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 18, 07:55 PST

Update - Zipwhip Network Freeze - Christmas - New Years
Beginning Friday December 13, 2019 and going through Sunday January 5, 2020. Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Monday January 6, 2020
Nov 1, 07:11 PDT

Update - Zipwhip Network Freeze - Thanksgiving Holiday
Beginning Monday November 25, 2019 and going through Monday December 2, 2019 Zipwhip Technical Operations will be implementing a moratorium on all changes to the messaging network. During this period, there will be no planned, non-emergency changes to the core messaging network and supporting services. Normal Zipwhip Technical Operations work will recommence on Tuesday December 3, 2019.
Nov 1, 07:09 PDT

Scheduled - Zipwhip Technical Operations will be implementing moratoriums on all changes to the Zipwhip messaging network during the 2019 Holiday season. During these periods, there will be no planned, non-emergency changes to the core messaging network and supporting services.

Thanksgiving:
Monday, November 25 - Monday, December 2, 2019. Zipwhip Technical Operations work will recommence on Tuesday, December 3, 2019

Christmas/New Years:
Friday, December 13, 2019 - Sunday, January 5, 2020. Zipwhip Technical Operations work will recommence on Monday, January 6, 2020
Oct 15, 07:46 PDT

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

Intermittent DLR Latency

Resolved - This incident has been resolved.
Nov 29, 11:29 PST

Monitoring - Delivery receipt delivery has returned to normal time-frames.
Nov 29, 09:19 PST

Identified - Zipwhip Operations has identified an issue with Delivery Receipt (Message Status) Latency. Intermittent Delivery Receipt delays of several minutes may be experienced for all customers. Sending/Receiving of messages is not affected. Thank you for your patience while we work towards mitigation of this issue. Further details will be provided as available.
Nov 29, 08:35 PST

Nov 28, 2019

No incidents reported.

Nov 27, 2019

Intermittent MO, MT &DLR Latency

Resolved - This incident has been resolved.
Nov 27, 12:45 PST

Monitoring - DLRs are now being delivered in normal time-frames.
Nov 27, 12:35 PST

Update - MO and MT message delivery has returned to expected time-frames. DLRs are being processed, however there is still a delay.
Nov 27, 12:01 PST

Update - We are continuing to work on a fix for this issue.
Nov 27, 09:52 PST

Update - Delays of MT, MO, and DLR messages are now occurring. Zipwhip engineering is working to mitigate and resolve the issue. Messages may be delayed by several minutes.

Further updates will be posted as they become available.
Nov 27, 09:52 PST

Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Gateway Customers. MO/MT message delivery is not affected.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 27, 09:09 PST

Nov 26, 2019

Zipwhip Emergency Maintenance - Back-End Messaging Infrastructure - 11/26

Completed - The scheduled maintenance has been completed.
Nov 26, 23:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 PST

Scheduled - Zipwhip will be performing emergency maintenance affecting Back-End Messaging Infrastructure on 11/26/2019. During the maintenance window, MO, MT, and DLR traffic received by Zipwhip will be queued and delivered once the maintenance period is over.

Maintenance Window -
PDT: 23:00 - 23:45 11/26/2019
EDT: 02:00 - 02:45 11/27/2019
UTC: 07:00 - 07:45 11/27/2019
Nov 26, 12:57 PST

Intermittent DLR Latency

Resolved - This incident has been resolved.
Nov 26, 19:37 PST

Monitoring - DLR delays have subsided. DLRs are now being returned in expected time-frames.
Nov 26, 18:44 PST

Update - Latency affecting Delivery Receipts continues. Engineers are continuing to monitor and will post updates as needed.
Nov 26, 18:30 PST

Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Gateway Customers. MO/MT message delivery is not affected.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 26, 17:30 PST

Nov 25, 2019

Intermittent DLR Latency

Resolved - This incident has been resolved.
Nov 25, 12:25 PST

Monitoring - Delivery receipts have returned to normal time frames
Nov 25, 11:51 PST

Identified - Zipwhip Operations has identified an issue with DLR Latency affecting Gateway Customers.
Intermittent Delivery Receipt delays of several minutes may be experienced for all Gateway Customers. MO/MT message delivery is not affected.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Nov 25, 09:22 PST

T-Mobile Toll-Free SMS Scheduled Maintenance - 11/25

Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 PST

Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 00:00 PDT 11/25/2019
End: 03:00 PDT 11/25/2019
Nov 22, 11:25 PST

Nov 24, 2019

No incidents reported.