Zipwhip | Status
All Systems Operational
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Apr 24, 2024 20:00 - Apr 25, 2024 00:00 PDT
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 24 April 2024 at 20:00 PDT until 25 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/24/2024 20:00 - 4/25/2024 00:00
EDT: 4/24/2024 23:00 - 4/25/2024 03:00
UTC: 4/25/2024 04:00 - 4/25/2024 08:00
Posted on Mar 28, 2024 - 21:25 PDT
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Zipwhip Toll Free Verification Portal Maintenance Update
Completed - The scheduled maintenance has been completed.
Apr 19, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:00 PDT
Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Apr 11, 07:05 PDT
Apr 18, 2024
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 17 April 2024 at 20:00 PDT until 18 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/17/2024 20:00 - 4/18/2024 00:00
EDT: 4/17/2024 23:00 - 4/18/2024 03:00
UTC: 4/18/2024 04:00 - 4/18/2024 08:00
Mar 28, 21:24 PDT
Apr 17, 2024
Apr 16, 2024

No incidents reported.

Apr 15, 2024
T-Mobile Latency
Resolved - Zipwhip Operations has resolved the issue with intermittent SMS and MMS latency issues with T-Mobile.

This issue was impacting customers SMS to T-Mobile, as well as delivery receipts.

Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.
Apr 15, 20:33 PDT
Monitoring - Zipwhip Operations has started seeing recovery for intermittent SMS and MMS latency issues with T-Mobile.

We will continue to monitor to ensure a full recovery.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Apr 15, 18:02 PDT
Investigating - Zipwhip Operations is currently investigating intermittent SMS and MMS latency issues with T-Mobile.

This issue may be impacting customers' SMS to T-Mobile, as well as delivery receipts.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Apr 15, 16:18 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 PDT
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 10 April 2024 at 20:00 PDT until 11 April 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 4/10/2024 20:00 - 4/11/2024 00:00
EDT: 4/10/2024 23:00 - 4/11/2024 03:00
UTC: 4/11/2024 04:00 - 4/11/2024 08:00
Mar 28, 21:24 PDT
Apr 10, 2024
Apr 9, 2024
AT&T DLR Latency
Resolved - Zipwhip Operations has resolved the issue with Delivery Receipt Latency affecting Gateway Customers toward AT&T. This issue was Resolved at 15:04 PDT on 4-8-24.

This latency affected receiving Delivery Receipts from AT&T for all Gateway Customers.

Zipwhip appreciates your business, and thanks you for your patience while we verified resolution of this issue.
Apr 9, 08:50 PDT
Monitoring - Zipwhip engineering is observing an improvement in DLR reporting toward AT&T. Further details will be provided as available.
Apr 8, 13:25 PDT
Investigating - Zipwhip Operations is currently investigating possible DLR latency issues with AT&T.

This issue may be impacting gateway customers for receiving DLRs from AT&T.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Apr 8, 12:46 PDT
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