Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/23/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 9/23/2020
EDT: 00:00 - 02:59 9/24/2020
UTC: 04:00 - 06:59 9/24/2020
Posted on Aug 27, 13:39 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/30/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 9/30/2020
EDT: 00:00 - 02:59 10/1/2020
UTC: 04:00 - 06:59 10/1/2020
Posted on Aug 27, 13:41 PDT
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - Zipwhip Operations has Resolved connectivity issues with T-Mobile. Messaging is now real-time.

This issue may have impacted gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Queued messages have been fully processed.

Thank you for your patience while Resolving this issue.
Sep 18, 13:53 PDT
Monitoring - Zipwhip Operations has Resolved connectivity issues with T-Mobile. Queued messages are now being processed.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

We will post Resolution once our queues are fully drained. This may take about 60-90 minutes.

Thank you for your patience while working toward Resolution
Sep 18, 12:35 PDT
Identified - Zipwhip Operations has identified messaging latency issues with T-Mobile. T-Mobile is actively engaged.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Zipwhip is currently queuing messages for T-mobile. Those messages will be processed once we regain full connectivity with them.

Thank you for your patience as we work towards mitigation of this issue. Further details will be provided as available.
Sep 18, 12:22 PDT
Investigating - Zipwhip Operations has identified messaging latency issues with T-Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Sep 18, 11:38 PDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/16/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 9/16/2020
EDT: 00:00 - 02:59 9/17/2020
UTC: 04:00 - 06:59 9/17/2020
Aug 27, 13:38 PDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:31 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 21:30 PDT 9/10/2020
End: 03:30 PDT 9/11/2020
Sep 9, 13:13 PDT
Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:32 PDT
Scheduled - US Cellular will be performing emergency maintenance affecting their SMS and MMS platform. Periods of latency may be expected for MO/MT SMS/MMS messages to US Cellular subscribers during this maintenance window.

Maintenance Window:
Start: 22:30 PDT 9/9/2020
End: 02:30 PDT 9/10/2020
Sep 9, 11:00 PDT
Sep 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 9, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/9/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 9/9/2020
EDT: 00:00 - 02:59 9/10/2020
UTC: 04:00 - 06:59 9/10/2020
Aug 27, 13:37 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:30 PDT
Scheduled - T-Mobile will be performing emergency maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:30 PDT 9/8/2020
End: 05:30 PDT 9/9/2020
Sep 8, 13:42 PDT
Sep 8, 2020
Sep 7, 2020

No incidents reported.