Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/19. Zipwhip Gateway customers may experience a brief period of increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Maintenance Window -
PDT: 20:00 - 22:00 10/19
EDT: 23:00 10/19 - 01:00 10/20
UTC: 03:00 - 05:00 10/20
Posted on Oct 14, 15:44 PDT
ATT Messaging Scheduled Maintenance - 10/19 Oct 19, 21:00 - Oct 20, 04:00 PDT
ATT will be performing scheduled network maintenance affecting their SMS and MMS platform. Periods of latency may be seen MO/MT SMS & MMS messages and DLRs to ATT subscribers during the maintenance window.

Maintenance Window -
PDT: 21:00 - 04:00 10/20
EDT: 23:59 10/19 - 07:00 10/20
UTC: 04:00 10/19 - 11:00 10/20
Posted on Oct 7, 23:16 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/20. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 10/20
EDT: 23:00 10/20 - 02:59 10/21
UTC: 03:00 - 06:59 10/21
Posted on Sep 30, 14:40 PDT
ATT Messaging Scheduled Maintenance - 10/26 Oct 26, 21:00 - Oct 27, 04:00 PDT
ATT will be performing scheduled network maintenance affecting their SMS and MMS platform. Periods of latency may be seen MO/MT SMS & MMS messages and DLRs to ATT subscribers during the maintenance window.

Maintenance Window -
PDT: 21:00 10/26 - 04:00 10/27
EDT: 23:59 10/26 - 07:00 10/27
UTC: 04:00 10/27 - 11:00 10/27
Posted on Oct 7, 23:21 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/27. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 10/27
EDT: 23:00 10/27 - 02:59 10/28
UTC: 03:00 - 06:59 10/28
Posted on Sep 30, 14:41 PDT
ATT Messaging Scheduled Maintenance - 11/09 Nov 9, 21:00 - Nov 10, 04:00 PDT
ATT will be performing scheduled network maintenance affecting their SMS and MMS platform. Periods of latency may be seen MO/MT SMS & MMS messages and DLRs to ATT subscribers during the maintenance window.

Maintenance Window -
PDT: 21:00 11/09 - 04:00 11/10
EDT: 23:59 11/09 - 07:00 11/10
UTC: 04:00 11/10 - 11:00 11/10
Posted on Oct 7, 23:22 PDT
ATT Messaging Scheduled Maintenance - 11/16 Nov 16, 21:00 - Nov 17, 04:00 PDT
ATT will be performing scheduled network maintenance affecting their SMS and MMS platform. Periods of latency may be seen MO/MT SMS & MMS messages and DLRs to ATT subscribers during the maintenance window.

Maintenance Window -
PDT: 21:00 - 04:00 11/17
EDT: 23:59 11/16 - 07:00 11/17
UTC: 04:00 11/17 - 11:00 11/17
Posted on Oct 7, 21:50 PDT
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - Zipwhip Operations has confirmed Resolution for the latency issue with ATT MMS.

This issue may have impacted all Zipwhip gateway customers for ATT MMS messages.

Thank you for your patience during this issue.
Oct 15, 12:59 PDT
Monitoring - Zipwhip Operations has engaged our Carrier partner and mitigated the latency issue for ATT MMS.

This issue may have impacted all Zipwhip gateway customers for ATT MMS messages.

We will be monitoring this issue before full resolution.
Oct 15, 11:53 PDT
Investigating - Zipwhip Operations is currently investigating possible MMS latency issues for gateway customers.

This issue may be impacting all Zipwhip gateway customers for ATT MMS messages.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Oct 15, 09:43 PDT
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/13. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 10/13
EDT: 23:00 10/13 - 02:59 10/14
UTC: 03:00 - 06:59 10/14
Sep 30, 14:38 PDT
Oct 13, 2021
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 21:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/12. Zipwhip Gateway customers may experience a brief period of increased MO/MT/DLR SMS and MMS latency during the maintenance window.

Maintenance Window -
PDT: 20:00 - 22:00 10/12
EDT: 23:00 10/12 - 01:00 10/13
UTC: 03:00 - 05:00 10/13
Oct 7, 15:59 PDT
Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 10:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 10:03 PDT
Investigating - Zipwhip Operations has identified messaging latency issues with MMS delays on a portion of messages towards various carriers.

This issue may be impacting gateway customers' MO / MT SMS and MMS messaging from/to various carriers, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Oct 11, 09:40 PDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:02 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 10/06. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 10/06
EDT: 23:00 10/06 - 02:59 10/07
UTC: 03:00 - 06:59 10/07
Sep 30, 14:36 PDT
Oct 6, 2021
Oct 5, 2021
Completed - The scheduled maintenance has been completed.
Oct 5, 21:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:01 PDT
Scheduled - Zipwhip will be performing maintenance affecting SMPP binds and Back-End SMS and MMS Messaging Infrastructure on 10/05.

SMPP binds to Zipwhip may disconnect/reconnect several times. A brief period of increased message latency may be expected during the maintenance window

Maintenance Window -
PDT: 20:00 - 23:59 10/05
EDT: 23:00 10/05 - 02:59 10/06
UTC: 03:00 - 06:59 10/06
Oct 1, 14:08 PDT
Oct 4, 2021

No incidents reported.

Oct 3, 2021
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 PDT
Scheduled - Zipwhip will be performing scheduled network maintenance on Saturday, October 2nd, beginning at 9:00pm PST. Brief connectivity loss is possible for VPN customers, and periods of brief message latency is possible during this maintenance.

Maintenance Window -
PDT: 21:00 - 23:59 10/2
EDT: 00:00 - 02:59 10/3
UTC: 04:00 - 06:59 10/3
Sep 16, 13:33 PDT