Zipwhip | Status
All Systems Operational
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal ? Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Jan 15, 2025 20:00 - Jan 16, 2025 00:00 PST
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 15 January 2025 at 20:00 PST until 16 January 2025 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 1/15/2025 20:00 - 1/16/2025 00:00
EST: 1/15/2025 23:00 - 1/16/2025 03:00
UTC: 1/16/2025 04:00 - 1/16/2025 08:00
Posted on Jan 10, 2025 - 16:39 PST
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Jan 22, 2025 20:00 - Jan 23, 2025 00:00 PST
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 22 January 2025 at 20:00 PST until 23 January 2025 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 1/22/2025 20:00 - 1/23/2025 00:00
EST: 1/22/2025 23:00 - 1/23/2025 03:00
UTC: 1/23/2025 04:00 - 1/23/2025 08:00
Posted on Jan 10, 2025 - 16:40 PST
Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Jan 29, 2025 20:00 - Jan 30, 2025 00:00 PST
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 29 January 2025 at 20:00 PST until 30 January 2025 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 1/29/2025 20:00 - 1/30/2025 00:00
EST: 1/29/2025 23:00 - 1/30/2025 03:00
UTC: 1/30/2025 04:00 - 1/30/2025 08:00
Posted on Jan 10, 2025 - 16:40 PST
Past Incidents
Jan 14, 2025
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Jan 14, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 January 2025 at 02:00 PST until 14 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Dec 31, 14:28 PST
Jan 13, 2025
SMS and MMS Delivery Failures to Multiple Networks in the US/CA for a Subset of Long Code and Toll free Numbers
Resolved - We are no longer experiencing MMS/SMS delivery failures in the US and Canada. This incident has been resolved.
Jan 13, 17:12 PST
Monitoring - We are observing successful MMS/SMS delivery to Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 15:05 PST
Investigating - Our engineers are currently investigating the customer impact with SMS and MMS Delivery. We will follow up and provide customer impact details within 2 hours.
Jan 13, 13:56 PST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
MMS and SMS Delivery Delays to Verizon Network in United States of America
Resolved - We are no longer experiencing MMS and SMS delivery delays when sending messages to the Verizon network in the United States of America. This incident has been resolved.
Jan 8, 22:44 PST
Update - We are continuing to monitor for any further issues.
Jan 8, 22:35 PST
Monitoring - We are observing recovery in MMS and SMS delivery delays when sending messages to the Verizon network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 22:34 PST
Investigating - We are experiencing MMS and SMS delivery delays when sending messages to the Verizon network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 18:30 PST
Jan 7, 2025

No incidents reported.

Jan 6, 2025
Zipwhip Toll Free Verification Portal Outage
Resolved - This incident has been resolved.
Jan 6, 15:28 PST
Monitoring - Access having been restored previously, a permanent fix has now been implemented and we will monitor for a short time
Jan 6, 07:06 PST
Update - We are continuing to work on a fix for this issue.
Jan 4, 15:11 PST
Identified - We have identified an issue preventing logins to the Zipwhip Toll Free Verification Portal and Registry. We have restored access, but there remains a risk of additional downtime as we implement a permanent solution. We will keep you updated on status as we progress.
Jan 4, 15:10 PST
Jan 5, 2025

No incidents reported.

Jan 4, 2025
Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

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