Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 02/02/2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 02/02/2022
EST: 23:00 02/02/2022 - 02:59 02/03/2022
UTC: 04:00 - 07:59 02/03/2022
Posted on Jan 19, 15:03 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 02/09/2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 02/09/2022
EST: 23:00 02/09/2022 - 02:59 02/10/2022
UTC: 04:00 - 07:59 02/10/2022
Posted on Jan 19, 15:09 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 02/16/2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 02/16/2022
EST: 23:00 02/16/2022 - 02:59 02/17/2022
UTC: 04:00 - 07:59 02/17/2022
Posted on Jan 19, 15:15 PST
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 02/23/2022. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 02/23/2022
EST: 23:00 02/23/2022 - 02:59 02/24/2022
UTC: 04:00 - 07:59 02/24/2022
Posted on Jan 19, 15:18 PST
Past Incidents
Jan 28, 2022

No incidents reported today.

Jan 27, 2022
Completed - The scheduled maintenance has been completed.
Jan 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 1/26. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 1/26
EST: 23:00 1/26 - 02:59 1/27
UTC: 04:00 - 07:59 1/27
Dec 16, 07:55 PST
Jan 26, 2022
Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Resolved - Zipwhip Operations has Resolved the issue with possible Connection Latency affecting Gateway Customers

This latency may have affected SMPP and MM4 requests towards Zipwhip.

Thank you for your patience while monitoring for full resolution.
Jan 21, 13:00 PST
Monitoring - Zipwhip Operations has remediated the issue with possible Connection Latency affecting Gateway Customers

This latency may have affected SMPP and MM4 requests towards Zipwhip.

We will be Monitoring this issue before resolution.
Jan 21, 12:03 PST
Identified - Zipwhip Operations is investigating an issue with possible Connection Latency affecting Gateway Customers

This latency may affect SMPP and MM4 requests towards Zipwhip.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Jan 21, 11:37 PST
Jan 20, 2022
Completed - The scheduled maintenance has been completed.
Jan 20, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 1/19. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 1/19
EST: 23:00 1/19 - 02:59 1/20
UTC: 04:00 - 07:59 1/20
Dec 16, 07:54 PST
Jan 19, 2022
Jan 18, 2022
Resolved - Zipwhip Operations has resolved the issue with Message Latency affecting Gateway Customers.

This issue is no longer impacting MO/MT SMS messaging and Delivery Receipts for all Gateway Customers.

Zipwhip appreciates your business and thanks you for your patience while working to resolve this issue.
Jan 18, 10:47 PST
Monitoring - Zipwhip Operations has mitigated, and is currently monitoring, the issue with Message Latency affecting Gateway Customers.

This latency affected MO/MT SMS messaging and Delivery Receipts for all Gateway Customers. Delivery is now normal.

We will continue to monitor our systems to ensure resolution of this issue.
Jan 18, 10:34 PST
Investigating - Zipwhip Operations is investigating an issue with Message Latency affecting Gateway Customers

This latency affects MO/MT SMS messaging and Delivery Receipts for all Gateway Customers.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Jan 18, 10:21 PST
Jan 17, 2022
Resolved - Zipwhip Operations has resolved an issue with loss of US Cellular binds.

This issue is no longer impacting deliverability and/or latency of MO / MT messaging from / to US Cellular, as well as Delivery Reports.

Zipwhip appreciates your business and thanks you for your patience while working to resolve this issue.
Jan 17, 23:52 PST
Monitoring - Zipwhip Operations has mitigated, and is continuing to monitor, loss of US Cellular binds.

This issue may have impacted deliverability and/or latency of MO / MT messaging from / to US Cellular, as well as Delivery Reports.

Thank you for your patience.

We will continue to monitor our systems to ensure resolution of this issue.

Further details will be provided as available.
Jan 17, 22:58 PST
Update - Zipwhip Operations has mitigated, and is continuing to monitor, loss of US Cellular binds.

This issue may have impacted deliverability and/or latency of MO / MT messaging from / to US Cellular, as well as Delivery Reports.

Thank you for your patience.

We will continue to monitor our systems to ensure resolution of this issue.

Further details will be provided as available.
Jan 17, 22:58 PST
Update - We are continuing to investigate this issue.
Jan 17, 21:38 PST
Investigating - Zipwhip Operations has identified an issue with loss of US Cellular binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to US Cellular, as well as Delivery Reports.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Jan 17, 20:58 PST
Resolved - This incident has been resolved. Message delivery toward US Cellular has returned to normal time-frames.
Jan 17, 09:07 PST
Monitoring - Zipwhip Operations has investigated this throughout the day for MMS messaging latency issues with US Cellular. Engineers have incorporated a workaround until the Carrier can fully resolve.

This issue may be impacting gateway customers MO / MT MMS messaging from / to US Cellular, as well as DLRs.

We will be placing this Incident into Monitoring for observation until tomorrow. Thank you for your patience while we validate remediation.
Jan 16, 23:00 PST
Investigating - Zipwhip Operations is currently investigating possible MMS messaging latency issues with US Cellular.

This issue may be impacting gateway customers' MO / MT MMS messaging from / to US Cellular, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jan 15, 09:32 PST
Resolved - This incident has been resolved. Message delivery toward US Cellular has returned to normal time-frames.
Jan 17, 09:06 PST
Update - We are continuing to investigate this issue.
Jan 13, 05:39 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with USCellular.

This issue may be impacting gateway customers' MO / MT messaging from / to USCellular, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jan 12, 09:20 PST
Jan 16, 2022
Jan 15, 2022
Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 18:21 PST
Update - Zipwhip Engineers continue to monitor the network as we process a DLR backlog.

SMS and MMS Messaging is again real time, but DLR's will continue to be delayed for the next 3-4 hours as we process our backlog.

Thank you for your patience.
Jan 14, 15:45 PST
Update - Zipwhip Engineers continue to Monitor this incident causing Messaging and DLR delays.

Customers may experience delays in messages as we work with our vendor to restore stability and gain capacity to handle some queues.

Thank you for your patience as we continue to actively remediate this issue.
Jan 14, 12:17 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 11:10 PST
Update - We currently have carrier message delays affecting AT&T SMS only, TMobile and Verizon SMS delays have been resolved. We are currently working on a fix for the AT&T SMS issues.
Jan 14, 10:38 PST
Update - We currently have carrier message delays affecting AT&T, TMobile and Verizon SMS. We are currently working on a fix for these issues.
Jan 14, 10:07 PST
Update - We are continuing to work on a fix for this issue.
Jan 14, 07:43 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 07:01 PST
Investigating - Zipwhip is currently investigating a network issue that is causing messaging delays. We will update when more information is available.
Jan 14, 06:19 PST
Resolved - Zipwhip Operations has resolved issues with the availability of the Provision Dashboard.

This issue is no longer impacting all Zipwhip gateway customers who may have been experiencing increased latency and / or errors when attempting to access the Provision Dashboard.

Zipwhip appreciates your business and thanks you for your patience while working to resolve this issue.
Jan 14, 15:41 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 14:48 PST
Investigating - Zipwhip Operations is currently investigating possible issues with the availability of the Provision Dashboard.

This issue may be impacting all Zipwhip gateway customers who may be experiencing increased latency and / or errors when attempting to access the Provision Dashboard.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jan 14, 13:03 PST
Resolved - This incident has been resolved.
Jan 14, 11:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 09:53 PST
Investigating - Zipwhip Operations is currently investigating possible issues with the availability of the Provision Dashboard.

This issue may be impacting all Zipwhip gateway customers who may be experiencing increased latency and / or errors when attempting to access the Provision Dashboard.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jan 14, 09:15 PST
Resolved - This incident has been resolved.
Jan 14, 10:09 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 09:41 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 08:45 PST
Investigating - Zipwhip Operations is currently investigating a potential issue with our Gateway Binds affecting all Zipwhip Gateway / API Customers.
Jan 14, 07:51 PST