Zipwhip | Status
COVID-19 Text Traffic
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
Carrier Binds Operational
Gateway Binds Operational
Messages Operational
Delivery Receipts Operational
Provision Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 6/10 Jun 10, 21:00-23:59 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 6/10/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 6/10/2020
EDT: 00:00 - 02:59 6/11/2020
UTC: 04:00 - 06:59 6/11/2020
Posted on Jun 4, 10:50 PDT
US Cellular SMS Scheduled Maintenance - 6/10 Jun 10, 21:30 - Jun 11, 03:30 PDT
US Cellular will be performing scheduled maintenance affecting their SMS platform. Periods of latency may be expected for MO/MT SMS messages to US Cellular subscribers during this maintenance window.

Maintenance Window:
Start: 21:30 PDT 6/10/2020
End: 03:30 PDT 6/11/2020
Posted on Jun 4, 13:26 PDT
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 6/3
Completed - The scheduled maintenance has been completed.
Jun 3, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 6/3/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 6/3/2020
EDT: 00:00 - 02:59 6/4/2020
UTC: 04:00 - 06:59 6/4/2020
May 27, 08:47 PDT
Toll Free and Landline Number Provisioning Delayed
Resolved - Zipwhip Operations has resolved the issues causing delays in provisioning Toll Free and Landline Numbers.

This issue should no longer be impacting Zipwhip Gateway customers who recently provisioned Toll Free and Landline numbers through Zipwhip and provisioning is once again performing optimally.

Thank you for being a Zipwhip customer!
Jun 3, 16:24 PDT
Monitoring - Zipwhip Operations has mitigated issues causing the delay of provisioning of Toll Free and Landline Number through Zipwhip.

This issue should no longer be impacting Zipwhip Gateway customers who recently provisioned Toll Free and Landline numbers through Zipwhip.

Zipwhip Operations will continue to monitor to ensure the fix is complete.
Jun 3, 16:08 PDT
Identified - Zipwhip Operations has identified issues causing the delay of provisioning of Toll Free and Landline Number through Zipwhip.

This issue may be impacting all Zipwhip Gateway customers who provision Toll Free and Landline numbers through Zipwhip. The provisioning process for recently provisioned numbers may be delayed until the problem is resolved.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Jun 3, 15:46 PDT
Jun 2, 2020

No incidents reported.

Jun 1, 2020
T-Mobile Toll-Free SMS Scheduled Maintenance - 5/31
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:00 PDT 5/31/2020
End: 03:00 PDT 6/1/2020
May 29, 15:28 PDT
May 31, 2020
May 30, 2020

No incidents reported.

May 29, 2020
MO/MT SMS/MMS Message Latency
Resolved - Zipwhip Operations has resolved Message Latency issues for Gateway Customers.

This issue is no longer impacting MO/MT messaging and Delivery Receipts for all Gateway Customers.

Zipwhip appreciates your business and thanks you for your patience while working to resolve this issue.
May 29, 17:39 PDT
Monitoring - Zipwhip Operations has mitigated, and is currently monitoring, an issue with Message Latency affecting Gateway Customers.

This latency affected MO/MT messaging and Delivery Receipts for all Gateway Customers.

Thank you for your patience.

We will continue to monitor our systems to ensure resolution of this issue.
May 29, 17:22 PDT
Identified - Zipwhip Operations has identified a possible issue with SMS and MMS Latency affecting Gateway Customers.

This latency affects MO/MT messaging and Delivery Receipts for all Gateway Customers.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
May 29, 17:02 PDT
AT&T SMS & MMS Scheduled Maintenance - 5/28
Completed - The scheduled maintenance has been completed.
May 29, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 PDT
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 5/28/2020 21:00 PT
End: 5/29/2020 04:00 PT
May 26, 11:33 PDT
T-Mobile Toll-Free SMS Scheduled Maintenance - 5/28
Completed - The scheduled maintenance has been completed.
May 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 23:00 PDT 5/28/2020
End: 03:00 PDT 5/29/2020
May 27, 11:34 PDT
May 28, 2020
AT&T SMS & MMS Scheduled Maintenance - 5/27
Completed - The scheduled maintenance has been completed.
May 28, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:01 PDT
Scheduled - AT&T will be performing scheduled network maintenance affecting their SMS platform. Periods of latency are expected for MO/MT SMS & MMS messages and DLRs to AT&T subscribers during the maintenance window.

Maintenance Window:
Start: 5/27/2020 21:00 PT
End: 5/28/2020 04:00 PT
May 26, 10:20 PDT
May 27, 2020
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 5/27
Completed - The scheduled maintenance has been completed.
May 27, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 5/27/2020. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 21:00 - 23:59 5/27/2020
EDT: 00:00 - 02:59 5/28/2020
UTC: 04:00 - 06:59 5/28/2020
May 21, 13:21 PDT
May 26, 2020
MO MMS Latency (Landline)
Resolved - Zipwhip Operations has identified and mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MMS sent from mobile devices towards Landline numbers has been mitigated.

This issue has been Fixed. Thank you for your patience during resolution.
May 26, 11:42 PDT
Monitoring - Zipwhip Operations has identified and mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MMS sent from mobile devices towards Landline numbers has been mitigated.

Thank you for your patience while we continue to monitor this issue to ensure resolution.
May 26, 10:41 PDT
Identified - Zipwhip Operations has identified an issue causing MO MMS latency (landline) for gateway customers.

Our Team is currently working with the upstream provider to resolve.

Further details will be provided as available.
May 26, 09:14 PDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
MO MMS Latency (Landline)
Resolved - Zipwhip Operations has successfully mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MO MMS towards Landline numbers has been mitigated and traffic is flowing in real-time.

Thank you for your patience and for being a Zipwhip customer.
May 23, 13:11 PDT
Monitoring - Zipwhip Operations has identified and mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MMS sent from mobile devices towards Landline numbers has been mitigated.

Thank you for your patience while we continue to monitor this issue to ensure resolution.

More details will be provided as available.
May 23, 11:38 PDT
Update - Zipwhip Operations has identified an issue causing MO MMS latency for Gateway customers. Customers may see a delay in receiving MO MMS messages to Landline numbers.

Our Team is currently working with the upstream provider to resolve.

We will update this Incident when more information becomes available.
May 23, 11:08 PDT
Identified - Zipwhip Operations has identified an issue causing MO MMS latency for gateway customers.

Our Team is currently working with the upstream provider to resolve.

Further details will be provided as available.
May 23, 09:58 PDT
May 22, 2020
MMS Messaging Latency (Landline)
Resolved - Zipwhip Operations has successfully mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MO MMS towards Landline numbers has been mitigated and traffic is flowing in real-time.

Thank you for your patience and for being a Zipwhip customer.
May 22, 22:34 PDT
Monitoring - Zipwhip Operations has identified and mitigated the issue causing latency in MO MMS towards Landline numbers.

At this time, the issue that may have caused long delays and/or failure of MMS sent from mobile devices towards Landline numbers has been mitigated.

Thank you for your patience while we continue to monitor this issue to ensure resolution.

More details will be provided as available.
May 22, 21:55 PDT
Update - Zipwhip Operations continues to investigate MO MMS latency issues for gateway customers.

This issue may be causing long delays and/or failure of MO MMS towards Landline numbers.

Our Platform Engineers are working closely with our carrier partner regarding this issue. We will continue to update this incident with any additional details. Thank you.
May 22, 18:01 PDT
Update - Zipwhip Operations is currently investigating possible MO MMS latency issues for gateway customers.

This issue may be impacting Landline numbers that may be experiencing long delays and/or failure of MO MMS messaging.

Our Platform Engineers are persistent in finding a fix. We will continue to update this incident with any additional details. Thank You.
May 22, 15:16 PDT
Update - Zipwhip Operations is currently investigating possible MO MMS latency issues for gateway customers.

This issue may be impacting Landline numbers that may be experiencing long delays and/or failure of MO MMS messaging.

Our Operations Team continues to investigate with priority for a solution. Updates to this issue will be added here when we have additional details. Thank you for your patience.
May 22, 14:01 PDT
Update - Zipwhip Operations is currently investigating possible MO MMS latency issues for gateway customers.

This issue may be impacting Landline numbers that may be experiencing long delays and/or failure of MO MMS messaging.

Our Team is actively investigating with our routing partner for a solution. We will provide more details to this issue once they are available. Thank you for your patience.
May 22, 12:53 PDT
Update - Zipwhip Operations is currently investigating possible MO MMS latency issues for gateway customers.

This issue may be impacting Landline numbers that may be experiencing long delays and/or failure of MO MMS messaging.

Thank you for your patience. We are continuing to investigate this issue and we will update this status page as soon as we have more information
May 22, 11:38 PDT
Investigating - Zipwhip Operations is currently investigating possible MO MMS latency issues for gateway customers.

This issue may be impacting Landline numbers that may be experiencing long delays and/or failure of MO MMS messaging.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 22, 10:21 PDT
T-Mobile Toll-Free SMS Scheduled Maintenance - 5/21
Completed - The scheduled maintenance has been completed.
May 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 PDT
Scheduled - T-Mobile will be performing scheduled maintenance affecting their Toll-Free SMS platform. Periods of latency may be expected for Toll-Free MO/MT SMS messages to T-Mobile subscribers during this maintenance window.

Maintenance Window:
Start: 21:00 PDT 5/21/2020
End: 03:00 PDT 5/22/2020
May 20, 13:00 PDT
May 21, 2020
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