Zipwhip | Status
Verizon Maintenance - Scheduled Back-End Messaging Infrastructure - 9/22
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 PDT
Scheduled - Verizon will be performing scheduled maintenance on 09/22/2021 PDT.

Maintenance Window:

Start: 03:00 UTC 09/23/2021
End: 9:00 UTC 09/23/2021

Start: 20:00 PDT 09/22/2021
End: 02:00 PDT 09/23/2021

Start: 23:00 EDT 09/22/2021
End: 05:00 EDT 09/23/2021

During this maintenance window messages toward Verizon destination addresses may be delayed. Zipwhip Operations will work diligently to minimize downtime, and will provide additional updates as necessary.

Please reach out to the Zipwhip NOC with any questions.
COVID-19 Text Traffic
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Under Maintenance
Inbound (MO) Under Maintenance
Outbound (MT) Under Maintenance
DLR Under Maintenance
MMS Under Maintenance
Inbound (MO) Under Maintenance
Outbound (MT) Under Maintenance
DLR Under Maintenance
External Connectivity Under Maintenance
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Under Maintenance
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 9/22 Sep 22, 20:00-23:59 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/22. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 9/22
EDT: 23:00 9/22 - 02:59 9/23
UTC: 03:00 - 06:59 9/23
Posted on Aug 26, 07:22 PDT
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 9/29 Sep 29, 20:00-23:59 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/29. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 9/29
EDT: 23:00 9/29 - 02:59 9/30
UTC: 03:00 - 06:59 9/30
Posted on Aug 26, 07:23 PDT
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 10/02/2021 Oct 2, 21:00 - Oct 3, 00:00 PDT
Zipwhip will be performing scheduled network maintenance on Saturday, October 2nd, beginning at 9:00pm PST. Brief connectivity loss is possible for VPN customers, and periods of brief message latency is possible during this maintenance.

Maintenance Window -
PDT: 21:00 - 23:59 10/2
EDT: 00:00 - 02:59 10/3
UTC: 04:00 - 06:59 10/3
Posted on Sep 16, 13:33 PDT
Past Incidents
Sep 22, 2021

Unresolved incident: Verizon Maintenance - Scheduled Back-End Messaging Infrastructure - 9/22.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 9/15
Completed - The scheduled maintenance has been completed.
Sep 15, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/15. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 9/15
EDT: 23:00 9/15 - 02:59 9/16
UTC: 03:00 - 06:59 9/16
Aug 26, 07:19 PDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Multi-Segment Message Latency
Resolved - Zipwhip Operations has Resolved the issue causing Message Latency for Multi-segment messages.

Customers sending multi-segment messages may have experienced a Delay in sending, and also DLR delivery during this issue.

Thanks you for your patience during Resolution verification.
Sep 10, 15:27 PDT
Monitoring - Zipwhip Operations has Resolved the issue causing Message Latency for Multi-segment messages.

Customers sending multi-segment messages may have experienced a Delay in sending, and also DLR delivery.

We will be Monitoring this issue before full resolution.
Sep 10, 15:01 PDT
Identified - Zipwhip Operations has Identified the issue causing Message Latency for Multi-segment messages.

Customers sending multi-segment messages may experience a delay. We are currently processing a backlog.

We will update this Incident when more information is available. Thank you for your patience
Sep 10, 14:19 PDT
Investigating - Zipwhip Operations is currently investigating Message Latency for Multi-segment messages.

Customers sending multi-segment (long) messages may experience a delay in Sending which will also delay any DLR's.

We will update this Incident when more information is available.
Sep 10, 13:32 PDT
DLR Latency
Resolved - DLRs have resumed normal functionality.

Thank you for your patience while the issue was investigated and resolved.
Sep 10, 13:09 PDT
Monitoring - Zipwhip Operations have implemented a fix for DLR Latency and are monitoring the results.

Thank you for your patience.
Sep 10, 12:15 PDT
Update - Zipwhip Operations have identified an issue DLR Latency affecting Gateway Customers.

This latency affects all carriers.

MO/MT SMS Messaging Latency issues have been resolved and messaging has resumed normal functionality.

Thank you for your patience while we work towards resolution, more details will be provided as available.
Sep 10, 10:20 PDT
Update - Zipwhip Operations have identified an issue with MO/MT SMS Messaging Latency as well as DLR Latency affecting Gateway Customers.

This latency affects all carriers.

Thank you for your patience while we work towards resolution, more details will be provided as available.
Sep 10, 09:33 PDT
Identified - Zipwhip Operations have identified an issue with DLR Latency affecting Gateway Customers.

This latency affects Delivery Receipts for all carriers.

Thank you for your patience while we work towards resolution, more details will be provided as available..
Sep 10, 08:02 PDT
Investigating - Zipwhip Operations is currently investigating an issue with DLR Latency affecting Gateway Customers.

This latency affects Delivery Receipts for all carriers.

Thank you for your patience while we investigate this issue, more details will be provided as available..
Sep 10, 07:38 PDT
Sep 9, 2021

No incidents reported.

Sep 8, 2021
Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 9/8
Completed - The scheduled maintenance has been completed.
Sep 8, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:04 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/8. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 9/8
EDT: 23:00 9/8 - 02:59 9/9
UTC: 03:00 - 06:59 9/9
Aug 26, 07:18 PDT
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