Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12/8. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 12/8
EST: 23:00 12/8 - 02:59 12/9
UTC: 04:00 - 07:59 12/9
Posted on Nov 29, 11:52 PST
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 PST
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12/1. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 12/1
EST: 23:00 12/1 - 02:59 12/2
UTC: 04:00 - 07:59 12/2
Nov 29, 11:42 PST
Dec 1, 2021
Resolved - This incident has been resolved. Message delivery towards Rogers has returned to normal timeframes.
Dec 1, 09:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 08:54 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 08:48 PST
Investigating - Zipwhip Operations is currently investigating possible SMS messaging latency issues with Rogers.

This issue may be impacting Gateway customers' SMS MO / MT messaging from / to Rogers, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Dec 1, 08:46 PST
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Completed - The scheduled maintenance has been completed.
Nov 27, 23:38 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 PST
Scheduled - Zipwhip will be performing emergency network maintenance on Wednesday, November 27th, beginning at 8:00pm PST. Periods of connectivity loss are expected for VPN customers, and periods of message latency are possible during this maintenance.

Maintenance Window -
PST: 20:00 - 23:59 11/27
EST: 23:00 11/27 - 02:59 11/28
UTC: 03:00 - 06:59 11/28
Nov 27, 12:42 PST
Nov 26, 2021
Resolved - This incident has been resolved.
Nov 26, 17:07 PST
Update - We are continuing to monitor for any further issues.
Nov 26, 16:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 16:46 PST
Update - We are continuing to investigate this issue.
Nov 26, 13:39 PST
Investigating - Zipwhip Operations is currently investigating possible DLR Degradation issues with T-Mobile.

This issue may be impacting Gateway MT MMS DLR's from T-Mobile and MO MMS DLR from T-Mobile to toll-free numbers.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 26, 13:16 PST
Resolved - T-Mobile MMS Messaging has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 12:39 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 10:30 PST
Investigating - Zipwhip Operations is currently investigating possible MMS messaging latency issues with T-Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 26, 09:59 PST
Resolved - Delivery Receipt messages have returned to normal performance. Thank you for your patience during remediation.
Nov 26, 12:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 11:24 PST
Investigating - Zipwhip Operations is currently investigating an issue with Delivery Receipt Latency, affecting Gateway Customers.

This latency affects Delivery Receipts for all Gateway Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Nov 26, 09:26 PST
Resolved - ATT Messaging latency has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:20 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 10:19 PST
Update - We are continuing to monitor for any further issues.
Nov 26, 10:14 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 10:14 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 09:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 08:28 PST
Identified - Zipwhip Operations is currently investigating an issue with Message Latency affecting AT&T Customers

This latency affects MO/MT messaging and Delivery Receipts for AT&T Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Nov 26, 08:16 PST
Resolved - Messaging latency towards Canadian carriers has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:18 PST
Monitoring - Zipwhip Operations is monitoring traffic flow and messaging latency toward Roger Communication after implementing fix. Delays with MT, MO messaging as well as DLRs will continue due to current traffic volume.

Further details will be provided as available.
Nov 26, 06:52 PST
Identified - Zipwhip Operations identified the issue causing messaging latency toward some Canadian carriers. A fix is being implemented.

Further details will be provided as available.
Nov 26, 05:42 PST
Investigating - Zipwhip Operations is currently observing messaging latency issues toward some Canadian carriers.
This issue will impact MT, MO messaging as well as DLRs.
Further details will be provided as available.
Nov 26, 05:06 PST
Resolved - Freedom Messaging has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 10:29 PST
Investigating - Zipwhip Operations has identified messaging latency issues with Canadian carrier Freedom Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to Freedom Mobile, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Nov 26, 09:33 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 00:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST
Scheduled - Zipwhip will be performing emergency maintenance affecting T-Mobile MMS on Thursday, November 25th. Periods of message latency for MMS messages and MMS DLRs towards T-Mobile subscribers are expected during this maintenance. SMS messages towards T-Mobile are NOT affected.

Maintenance Window -
PST: 21:00 - 23:59 11/25
EST: 00:00 - 02:59 11/26
UTC: 04:00 - 06:59 11/26
Nov 25, 11:32 PST
Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 18:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 18:16 PST
Update - We are continuing to investigate this issue.
Nov 25, 17:03 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues toward some Canadian carriers due to capacity limits downstream.

This issue may be impacting MT messaging as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 25, 16:59 PST
Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:01 PST
Scheduled - Zipwhip will be performing emergency network maintenance on Wednesday, November 24th, beginning at 9:00pm PST. Brief connectivity loss is possible for VPN customers, and periods of brief message latency is possible during this maintenance.

Maintenance Window -
PST: 21:00 - 23:00 11/24
EST: 00:00 - 02:00 11/25
UTC: 04:00 - 06:00 11/25
Nov 24, 12:38 PST
Nov 23, 2021
Resolved - This incident has been resolved. Message delivery towards AT&T has returned to normal timeframes.
Nov 23, 10:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 09:42 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with AT&T.

This issue may be impacting gateway customers' MMS MO / MT messaging from / to AT&T, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 23, 09:19 PST
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 20:00 PST
Scheduled - Zipwhip will be performing emergency maintenance on the Core platform. During this maintenance window, messages and DLR's may be queued and delayed. Zipwhip Operations will work diligently to minimize downtime and will provide additional updates as necessary.
Nov 20, 13:34 PST
Nov 21, 2021