Resolved -
Engineering has confirmed that Messaging is stable for Rogers and Fido. Delivery is real-time.
Thank you for your patience today while validating this Incident Resolution.
Nov 24, 15:52 PST
Monitoring -
The Carrier has confirmed with Engineering that the queues have drained. Delivery has returned to normal for Rogers and Fido.
Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing positive SMS delivery from toll-free numbers at this time.
We will continue monitoring the overall CA carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 13:49 PST
Update -
Engineers are reporting continued SMS Messaging delays for Rogers and Fido. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers or Fido customers.
We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 24, 11:17 PST
Investigating -
Due to sustained high traffic on the CA carrier networks, we are currently experiencing SMS delivery delays from toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to Rogers.
We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 24, 09:34 PST