Zipwhip Status | Gateway Status

Zipwhip | Status

All Systems Operational

SMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

MMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

External Connectivity Operational

AT&T Operational

Sprint (T-Mobile) Operational

T-Mobile Operational

US Cellular Operational

Verizon Operational

Canadian Carriers Operational

Tier 2 and 3 Carriers Operational

Customer Connectivity Operational

TLS (SMPP) Operational

VPN (SMPP) Operational

TLS (MM4) Operational

VPN (MM4) Operational

Zipwhip Tools / Services Operational

Provisioning API Operational

Provisioning Dashboard Operational

Reporting Operational

Toll-Free Verification Portal Operational

Zipwhip Ticketing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Oct 16, 2024 20:00 - Oct 17, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 16 October 2024 at 20:00 PDT until 17 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/16/2024 20:00 - 10/17/2024 00:00
EDT: 10/16/2024 23:00 - 10/17/2024 03:00
UTC: 10/17/2024 03:00 - 10/17/2024 07:00
Posted on Sep 28, 2024 - 11:23 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Oct 23, 2024 20:00 - Oct 24, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 23 October 2024 at 20:00 PDT until 24 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/23/2024 20:00 - 10/24/2024 00:00
EDT: 10/23/2024 23:00 - 10/24/2024 03:00
UTC: 10/24/2024 03:00 - 10/24/2024 07:00
Posted on Sep 28, 2024 - 11:23 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure Oct 30, 2024 20:00 - Oct 31, 2024 00:00 PDT

Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 30 October 2024 at 20:00 PDT until 31 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/30/2024 20:00 - 10/31/2024 00:00
EDT: 10/30/2024 23:00 - 10/31/2024 03:00
UTC: 10/31/2024 03:00 - 10/31/2024 07:00
Posted on Sep 28, 2024 - 11:24 PDT

Past Incidents

Oct 11, 2024

No incidents reported today.

Oct 10, 2024

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
Oct 10, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:00 PDT

Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Oct 5, 10:48 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Oct 10, 03:33 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:30 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 09 October 2024 at 21:30 PDT until 10 October 2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Sep 27, 00:43 PDT

Canada SMS Carrier Maintenance - Bell

Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 PDT

Scheduled - The Bell network in Canada is conducting a planned maintenance from 09 October 2024 at 21:00 PDT until 10 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
Oct 2, 12:46 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 09 October 2024 at 20:00 PDT until 10 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/09/2024 20:00 - 10/10/2024 00:00
EDT: 10/09/2024 23:00 - 10/10/2024 03:00
UTC: 10/10/2024 03:00 - 10/10/2024 07:00
Sep 28, 11:23 PDT

Oct 9, 2024

Oct 8, 2024

Canada SMS Carrier Maintenance - Bell

Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 PDT

Scheduled - The Bell network in Canada is conducting a planned maintenance from 07 October 2024 at 21:00 PDT until 08 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
Oct 2, 12:46 PDT

Oct 7, 2024

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Zipwhip Toll Free Verification Portal Maintenance Update

Completed - The scheduled maintenance has been completed.
Oct 3, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:00 PDT

Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 PDT

Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 02 October 2024 at 20:00 PDT until 03 October 2024 at 00:00 PDT. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PDT: 10/02/2024 20:00 - 10/03/2024 00:00
EDT: 10/02/2024 23:00 - 10/03/2024 03:00
UTC: 10/03/2024 03:00 - 10/03/2024 07:00
Sep 28, 11:22 PDT

Oct 2, 2024

Oct 1, 2024

No incidents reported.

Sep 30, 2024

SMS Delivery Delays to Verizon Network in the US

Resolved - As per confirmation from Verizon Network about resolution of the problem on their platform, we can confirm stability in SMS services. We can confirm that this incident has been resolved
Sep 30, 17:12 PDT

Monitoring - Verizon Network has confirmed recovery on their services. We continue to monitor the situation with no major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 15:09 PDT

Update - Verizon Network is still working in order to identify and resolve the situation. We can confirm that we are still not seeing major impact on Twilio/Zipwhip Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 13:07 PDT

Investigating - We have been informed that Verizon Network in the US is experiencing an outage on their system that can potentially impact our SMS Services. We can confirm that currently we have not identified a major impact for Twilio’s customers, although customers may experience issues with their overall Verizon messaging and voice services. Our engineers are working with Verizon to follow up the resolution of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 12:02 PDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.