Zipwhip Status | Gateway Status

Zipwhip | Status

COVID-19 Text Traffic

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT

Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip

SMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

MMS Operational

Inbound (MO) Operational

Outbound (MT) Operational

DLR Operational

External Connectivity Operational

AT&T Operational

Sprint (T-Mobile) Operational

T-Mobile Operational

US Cellular Operational

Verizon Operational

Canadian Carriers Operational

Tier 2 and 3 Carriers Operational

Customer Connectivity Operational

TLS (SMPP) Operational

VPN (SMPP) Operational

TLS (MM4) Operational

VPN (MM4) Operational

Zipwhip Tools / Services Operational

Provisioning API Operational

Provisioning Dashboard Operational

Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 12/8 Dec 8, 20:00 - Dec 9, 00:00 PST

Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12/8. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 12/8
EST: 23:00 12/8 - 02:59 12/9
UTC: 04:00 - 07:59 12/9
Posted on Nov 29, 11:52 PST

Past Incidents

Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 12/1

Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 PST

Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 12/1. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PST: 20:00 - 23:59 12/1
EST: 23:00 12/1 - 02:59 12/2
UTC: 04:00 - 07:59 12/2
Nov 29, 11:42 PST

Dec 1, 2021

Rogers SMS Latency

Resolved - This incident has been resolved. Message delivery towards Rogers has returned to normal timeframes.
Dec 1, 09:23 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 08:54 PST

Identified - The issue has been identified and a fix is being implemented.
Dec 1, 08:48 PST

Investigating - Zipwhip Operations is currently investigating possible SMS messaging latency issues with Rogers.

This issue may be impacting Gateway customers' SMS MO / MT messaging from / to Rogers, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Dec 1, 08:46 PST

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Zipwhip Emergency Maintenance - Back-End Messaging Infrastructure - 11/27/2021

Completed - The scheduled maintenance has been completed.
Nov 27, 23:38 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 PST

Scheduled - Zipwhip will be performing emergency network maintenance on Wednesday, November 27th, beginning at 8:00pm PST. Periods of connectivity loss are expected for VPN customers, and periods of message latency are possible during this maintenance.

Maintenance Window -
PST: 20:00 - 23:59 11/27
EST: 23:00 11/27 - 02:59 11/28
UTC: 03:00 - 06:59 11/28
Nov 27, 12:42 PST

Nov 26, 2021

T-Mobile MMS DLR Degradation

Resolved - This incident has been resolved.
Nov 26, 17:07 PST

Update - We are continuing to monitor for any further issues.
Nov 26, 16:46 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 16:46 PST

Update - We are continuing to investigate this issue.
Nov 26, 13:39 PST

Investigating - Zipwhip Operations is currently investigating possible DLR Degradation issues with T-Mobile.

This issue may be impacting Gateway MT MMS DLR's from T-Mobile and MO MMS DLR from T-Mobile to toll-free numbers.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 26, 13:16 PST

T-Mobile MMS Latency

Resolved - T-Mobile MMS Messaging has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 12:39 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 26, 10:30 PST

Investigating - Zipwhip Operations is currently investigating possible MMS messaging latency issues with T-Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 26, 09:59 PST

DLR Latency

Resolved - Delivery Receipt messages have returned to normal performance. Thank you for your patience during remediation.
Nov 26, 12:16 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 11:24 PST

Investigating - Zipwhip Operations is currently investigating an issue with Delivery Receipt Latency, affecting Gateway Customers.

This latency affects Delivery Receipts for all Gateway Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Nov 26, 09:26 PST

Message Latency - AT&T

Resolved - ATT Messaging latency has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:20 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 26, 10:19 PST

Update - We are continuing to monitor for any further issues.
Nov 26, 10:14 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 10:14 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 26, 09:04 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 08:28 PST

Identified - Zipwhip Operations is currently investigating an issue with Message Latency affecting AT&T Customers

This latency affects MO/MT messaging and Delivery Receipts for AT&T Customers.

Thank you for your patience while we investigate this issue, more details will be provided as available.
Nov 26, 08:16 PST

Messaging latency issues toward some Canadian carriers

Resolved - Messaging latency towards Canadian carriers has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:18 PST

Monitoring - Zipwhip Operations is monitoring traffic flow and messaging latency toward Roger Communication after implementing fix. Delays with MT, MO messaging as well as DLRs will continue due to current traffic volume.

Further details will be provided as available.
Nov 26, 06:52 PST

Identified - Zipwhip Operations identified the issue causing messaging latency toward some Canadian carriers. A fix is being implemented.

Further details will be provided as available.
Nov 26, 05:42 PST

Investigating - Zipwhip Operations is currently observing messaging latency issues toward some Canadian carriers.
This issue will impact MT, MO messaging as well as DLRs.
Further details will be provided as available.
Nov 26, 05:06 PST

Freedom Mobile Latency

Resolved - Freedom Messaging has returned to normal performance. Thank you for your patience during remediation.
Nov 26, 11:13 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 10:29 PST

Investigating - Zipwhip Operations has identified messaging latency issues with Canadian carrier Freedom Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to Freedom Mobile, as well as DLRs.

Thank you for your patience as we work towards mitigation of this issue.

Further details will be provided as available.
Nov 26, 09:33 PST

Zipwhip Emergency Maintenance - T-Mobile MMS - 11/25/2021

Completed - The scheduled maintenance has been completed.
Nov 26, 00:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST

Scheduled - Zipwhip will be performing emergency maintenance affecting T-Mobile MMS on Thursday, November 25th. Periods of message latency for MMS messages and MMS DLRs towards T-Mobile subscribers are expected during this maintenance. SMS messages towards T-Mobile are NOT affected.

Maintenance Window -
PST: 21:00 - 23:59 11/25
EST: 00:00 - 02:59 11/26
UTC: 04:00 - 06:59 11/26
Nov 25, 11:32 PST

Nov 25, 2021

Message Latency (Some Canadian Carriers)

Resolved - This incident has been resolved.
Nov 25, 18:33 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 18:16 PST

Update - We are continuing to investigate this issue.
Nov 25, 17:03 PST

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues toward some Canadian carriers due to capacity limits downstream.

This issue may be impacting MT messaging as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 25, 16:59 PST

Nov 24, 2021

Zipwhip Emergency Maintenance - Back-End Messaging Infrastructure - 11/24/2021

Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:01 PST

Scheduled - Zipwhip will be performing emergency network maintenance on Wednesday, November 24th, beginning at 9:00pm PST. Brief connectivity loss is possible for VPN customers, and periods of brief message latency is possible during this maintenance.

Maintenance Window -
PST: 21:00 - 23:00 11/24
EST: 00:00 - 02:00 11/25
UTC: 04:00 - 06:00 11/25
Nov 24, 12:38 PST

Nov 23, 2021

AT&T Latency

Resolved - This incident has been resolved. Message delivery towards AT&T has returned to normal timeframes.
Nov 23, 10:26 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 09:42 PST

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with AT&T.

This issue may be impacting gateway customers' MMS MO / MT messaging from / to AT&T, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Nov 23, 09:19 PST

Nov 22, 2021

Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 20:00 PST

Scheduled - Zipwhip will be performing emergency maintenance on the Core platform. During this maintenance window, messages and DLR's may be queued and delayed. Zipwhip Operations will work diligently to minimize downtime and will provide additional updates as necessary.
Nov 20, 13:34 PST

Nov 21, 2021