Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 2024 - 20:00 PST
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 28 February 2024 at 20:00 PST until 29 February 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 2/28/2024 20:00 - 2/29/2024 00:00
EST: 2/28/2024 23:00 - 2/29/2024 03:00
UTC: 2/29/2024 04:00 - 2/29/2024 08:00

Feb 28, 2024 20:00 - Feb 29, 2024 00:00 PST
SMS Under Maintenance
Inbound (MO) Under Maintenance
Outbound (MT) Under Maintenance
DLR Under Maintenance
MMS Under Maintenance
Inbound (MO) Under Maintenance
Outbound (MT) Under Maintenance
DLR Under Maintenance
External Connectivity Under Maintenance
AT&T Under Maintenance
Sprint (T-Mobile) Under Maintenance
T-Mobile Under Maintenance
US Cellular Under Maintenance
Verizon Under Maintenance
Canadian Carriers Under Maintenance
Tier 2 and 3 Carriers Under Maintenance
Customer Connectivity Under Maintenance
TLS (SMPP) Under Maintenance
VPN (SMPP) Under Maintenance
TLS (MM4) Under Maintenance
VPN (MM4) Under Maintenance
Zipwhip Tools / Services Under Maintenance
Provisioning API Under Maintenance
Provisioning Dashboard Under Maintenance
Reporting Under Maintenance
Toll-Free Verification Portal Under Maintenance
Zipwhip Ticketing ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A subset of small US networks in the US is conducting a planned maintenance from 12 March 2024 at 02:00 PDT until 12 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
Posted on Feb 27, 2024 - 22:13 PST
A subset of small US networks in the US is conducting a planned maintenance from 14 March 2024 at 02:00 PDT until 14 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
Posted on Feb 27, 2024 - 22:14 PST
A subset of small US networks in the US is conducting a planned maintenance from 26 March 2024 at 02:00 PDT until 26 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
Posted on Feb 27, 2024 - 22:15 PST
A subset of small US networks in the US is conducting a planned maintenance from 28 March 2024 at 02:00 PDT until 28 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
Posted on Feb 27, 2024 - 22:16 PST
Past Incidents
Feb 28, 2024

Unresolved incident: Zipwhip (Twilio) Scheduled Maintenance - Back-End Messaging Infrastructure - 2-28-24.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - Twilio-Zipwhip engineers have escalated to the Carrier and will continue to follow-up with them regarding this issue.

Investigations have revealed that this only affects a very small volume of Incoming messages - 0.25% (less than 1 percent). We will be closing this particular Status post as a result of this finding, and continue follow up with the Carrier. Please don't hesitate to escalate any questions regarding possible incoming message failures from smaller US Carriers to see if it's related to this known issue.

Thank you for your patience while Investigating this incident.

Feb 26, 16:11 PST
Investigating - Twilio-Zipwhip engineers have detected a failure on processing low volume of Inbound messages from a subset of small networks in the US. We will update as soon as we have more information.
Feb 12, 16:34 PST
Resolved - The Zipwhip operations team has confirmed resolution for the issue with T-Mobile messages. SMS delivery is returning to normal timeframes.
Feb 26, 16:09 PST
Monitoring - Zipwhip engineering is observing an improvement in message latency toward T-Mobile. SMS delivery is returning to normal timeframes. Further details will be provided as available.
Feb 19, 12:48 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with T-Mobile.

This issue may be impacting gateway customers' MO / MT messaging from / to T-Mobile, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Feb 15, 12:47 PST
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to AT&T Network in the USA. This incident has been resolved.
Feb 22, 15:08 PST
Monitoring - We are observing a recovery in delivery ratios levels for SMS, MMS to and from AT&T end user subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update as soon as more information becomes available.
Feb 22, 12:58 PST
Update - We are observing delivery ratios nearing normal levels for SMS, MMS to and from AT&T end user subscribers. We remain in close communication with AT&T as they continue to manage recovery through careful load balancing and capacity management to ensure smooth recovery. We will provide another update as soon as more information becomes available.
Feb 22, 10:50 PST
Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with AT&T Network.
This issue may be impacting gateway customers MO / MT messaging from / to AT&T, as well as DLRs.
Thank you for your patience while we investigate this issue.
Further details will be provided as available.

Feb 22, 08:44 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:00 PST
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 21 February 2024 at 20:00 PST until 22 February 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 2/21/2024 20:00 - 2/22/2024 00:00
EST: 2/21/2024 23:00 - 2/22/2024 03:00
UTC: 2/22/2024 04:00 - 2/22/2024 08:00

Jan 30, 14:37 PST
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 16:00 PST
Scheduled - We will be performing a brief Portal update. This will be a minimally impactful update: you may see delays in processing of new submissions, updates to submissions and CSV Downloads for a short time
Feb 14, 14:40 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 PST
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 14 February 2024 at 20:00 PST until 15 February 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 2/14/2024 20:00 - 2/15/2024 00:00
EDT: 2/14/2024 23:00 - 2/15/2024 03:00
UTC: 2/15/2024 04:00 - 2/15/2024 08:00

Jan 30, 14:36 PST
Feb 14, 2024