Zipwhip | Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Scheduled - To ensure that your customers who are sending critical COVID-19 traffic have their messages successfully delivered, we would like to request that you submit all COVID-19 numbers through the Secondary Verified Sender process.

https://zipwhip.atlassian.net/servicedesk/customer/portal/21/group/63/create/352

With the influx of SPAM and Fraud taking place around COVID-19/Coronavirus, it is paramount that we work together to ensure that reputable traffic is protected. Please understand that these measures will protect the number, however if SPAM is detected it will be blocked.

Sincerely,

Zipwhip
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 7/28. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 7/28
EDT: 23:00 7/28 - 02:59 7/29
UTC: 03:00 - 06:59 7/29
Posted on Jul 15, 08:10 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 8/4. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 8/4
EDT: 23:00 8/4 - 02:59 8/5
UTC: 03:00 - 06:59 8/5
Posted on Jul 15, 08:11 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 8/11. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 8/11
EDT: 23:00 8/11 - 02:59 8/12
UTC: 03:00 - 06:59 8/12
Posted on Jul 15, 08:13 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 8/18. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 8/18
EDT: 23:00 8/18 - 02:59 8/19
UTC: 03:00 - 06:59 8/19
Posted on Jul 15, 08:14 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 8/25. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 8/25
EDT: 23:00 8/25 - 02:59 8/26
UTC: 03:00 - 06:59 8/25
Posted on Jul 15, 08:15 PDT
Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 9/1. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 9/1
EDT: 23:00 9/1 - 02:59 9/2
UTC: 03:00 - 06:59 9/2
Posted on Jul 15, 08:16 PDT
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 20:37 PDT
Monitoring - Zipwhip Operations has mitigated, and is currently monitoring, an issue with MT SMS Message Latency affecting a small portion of Verizon customers.

This latency affected MT messaging and Delivery Receipts for MT SMS to Verizon from Toll Free.

Thank you for your patience.

We will continue to monitor our systems to ensure resolution of this issue.
Jul 23, 19:53 PDT
Identified - Zipwhip Operations has identified an issue with MT SMS Message Latency affecting a small portion of Verizon customers.

This latency affects MT messaging and Delivery Receipts for MT SMS to Verizon from Toll Free.

Thank you for your patience while we work towards mitigation of this issue.

Further details will be provided as available.
Jul 23, 17:25 PDT
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:02 PDT
Scheduled - Zipwhip will be performing maintenance affecting Back-End SMS and MMS Messaging Infrastructure on 7/21. Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window. SMPP binds to Zipwhip may disconnect/reconnect throughout the maintenance window.

Maintenance Window -
PDT: 20:00 - 23:59 7/21
EDT: 23:00 7/21 - 02:59 7/22
UTC: 03:00 - 06:59 7/22
Jul 15, 08:08 PDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 PDT
Scheduled - Verizon will be performing scheduled maintenance of Landline SMS on 07/15/2021

Maintenance Window:
Start: 06:00 GMT 07/15/2021
End: 10:00 GMT 07/15/2021

During this maintenance window there may be a potential delay in delivery to landline SMS MT to Verizon Wireless subscribers. Zipwhip Operations will work diligently to minimize downtime, and will provide additional updates as necessary.

Please reach out to the Zipwhip NOC with any questions.
Jul 12, 07:40 PDT
Jul 14, 2021
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.