The operations team has confirmed resolution for the issue with Outbound messages. SMS delivery is returning to normal timeframes.
Posted Mar 26, 2024 - 09:03 PDT
Monitoring
We continue observing an improvement on SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
Posted Mar 26, 2024 - 08:01 PDT
Identified
We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 26, 2024 - 06:39 PDT
Investigating
We are investigating the issue with our Engineers. All outbound SMS traffic is being queued internally and not sent out to providers. We expect to provide another update in 30 minutes or as soon as more information becomes available.