Zipwhip | Status
Monitoring - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 2024 - 14:46 PST
Investigating - We are experiencing MMS delivery Delays sending to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
Nov 20, 2024 - 08:39 PST
SMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
MMS Operational
Inbound (MO) Operational
Outbound (MT) Operational
DLR Operational
External Connectivity Operational
AT&T Operational
Sprint (T-Mobile) Operational
T-Mobile Operational
US Cellular Operational
Verizon Operational
Canadian Carriers Operational
Tier 2 and 3 Carriers Operational
Customer Connectivity Operational
TLS (SMPP) Operational
VPN (SMPP) Operational
TLS (MM4) Operational
VPN (MM4) Operational
Zipwhip Tools / Services Operational
Provisioning API Operational
Provisioning Dashboard Operational
Reporting Operational
Toll-Free Verification Portal ? Operational
Zipwhip Ticketing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 20 November 2024 at 20:00 PST until 21 November 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 11/20/2024 20:00 - 11/21/2024 00:00
EST: 11/20/2024 23:00 - 11/21/2024 03:00
UTC: 11/21/2024 03:00 - 11/21/2024 07:00

Posted on Nov 01, 2024 - 11:11 PDT
United States SMS Carrier Maintenance - Verizon Nov 20, 2024 21:00 - Nov 21, 2024 00:00 PST
The Verizon network in the United States is conducting a planned maintenance from 20 November 2024 at 21:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets.
Posted on Nov 12, 2024 - 16:51 PST
Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 21 November 2024 at 20:00 PST until 22 November 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 11/21/2024 20:00 - 11/22/2024 00:00
EST: 11/21/2024 23:00 - 11/22/2024 03:00
UTC: 11/22/2024 04:00 - 11/22/2024 08:00

Posted on Nov 14, 2024 - 13:31 PST
United States SMS Carrier Maintenance - Verizon Nov 21, 2024 21:00 - Nov 22, 2024 00:00 PST
The Verizon network in the United States is conducting a planned maintenance from 21 November 2024 at 21:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Nov 13, 2024 - 07:12 PST
Past Incidents
Nov 20, 2024

Unresolved incident: MMS Delivery Delays to AT&T Network.

Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 PST
Scheduled - The Verizon network in the US is conducting a planned maintenance from 18 November 2024 at 21:00 PST until 19 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon US handsets.
Nov 12, 16:56 PST
Nov 18, 2024
Resolved - We are no longer experiencing MMS delivery failures to AT&T Network in the US for a Subset Toll Free Numbers. This incident has been resolved.
Nov 18, 13:28 PST
Monitoring - We are observing successful MMS delivery when sending to the AT&T network in the US for a subset of Toll-Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 11:31 PST
Update - We continue to experience MMS delivery failures when sending to the AT&T network in the US for a subset Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
Nov 18, 10:04 PST
Investigating - We are experiencing MMS delivery failures when sending to the AT&T network in the US for a subset Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 09:31 PST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 13 November 2024 at 20:00 PST until 14 November 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 11/13/2024 20:00 - 11/14/2024 00:00
EST: 11/13/2024 23:00 - 11/14/2024 03:00
UTC: 11/14/2024 03:00 - 11/14/2024 07:00

Nov 1, 11:10 PDT
Nov 13, 2024
Nov 12, 2024
Resolved - We are no longer experiencing MMS messages to T-Mobile in the United States. This incident has been resolved.

Thank you for your patience during this Incident. We will follow up with the Carrier for this issue.

Nov 12, 17:12 PST
Update - We continue observing recovery with sending MMS messages to T-Mobile in the United States. During this Incident there may have been intermittent failures during traffic mitigation. We will continue monitoring the service to ensure a full recovery and also follow-up with the Carrier. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 15:19 PST
Monitoring - We are observing recovery with sending MMS messages to T-Mobile in the United States. During this Incident there may have been intermittent failures during traffic mitigation. We will continue monitoring the service to ensure a full recovery and also follow-up with the Carrier. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 12:40 PST
Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 11:32 PST
Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 November 2024 at 02:00 PST until 12 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Nov 1, 18:43 PDT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 11:00 PST
Scheduled - The US Cellular Corp. network in the United States is conducting an emergency maintenance from 08 November 2024 at 11:00 PST until 08 November 2024 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 8, 02:49 PST
Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 PST
Scheduled - Engineering will be performing Emergency maintenance affecting back-end SMS and MMS Messaging Infrastructure on 7 November 2024 at 20:00 PST until 8 November 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 11/7/2024 20:00 - 11/8/2024 00:00
EST: 11/7/2024 23:00 - 11/8/2024 03:00
UTC: 11/8/2024 04:00 - 11/8/2024 08:00

Nov 6, 15:27 PST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 PST
Scheduled - Engineering will be performing maintenance affecting back-end SMS and MMS Messaging Infrastructure on 6 November 2024 at 20:00 PST until 7 November 2024 at 00:00 PST. Customers may experience intermittent delays delivering messages to and from end-users during the maintenance window. SMPP binds may disconnect/reconnect throughout the maintenance window.

Maintenance Window -

PST: 11/6/2024 20:00 - 11/7/2024 00:00
EST: 11/6/2024 23:00 - 11/7/2024 03:00
UTC: 11/7/2024 03:00 - 11/7/2024 07:00

Nov 1, 11:10 PDT
Nov 6, 2024