Zipwhip Status | Gateway Status - ATT

ATT - MMS Messaging Latency

Incident Report for Zipwhip Status | Gateway

Resolved

Operation Engineers confirmed latency Resolution for ATT MMS.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We will be following up further with the Carrier for this issue. Thanks for your patience.

Posted May 26, 2023 - 15:50 PDT

Monitoring

Operation Engineers have Identified this issue is with the Carrier, and latency has Resolved for the day.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We'll be Monitoring this Resolution, and following up further with the Carrier for this issue.

Posted May 26, 2023 - 14:42 PDT

Update

Operation Engineers have Identified this issue is with the Carrier.

Customers may experience a delay sending MMS messages to ATT during higher volume times (top of the hour).

We're currently in contact with the Carrier. Minor improvements have been observed.

Posted May 26, 2023 - 12:22 PDT

Identified

Posted May 26, 2023 - 11:13 PDT

Update

Zipwhip Operations is currently investigating possible messaging MMS latency issues with ATT.

This issue may be impacting Zipwhip customers MMS messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Posted May 26, 2023 - 09:52 PDT

Investigating

Zipwhip Operations is currently investigating possible messaging latency issues with ATT.

This issue may be impacting Zipwhip customers messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Posted May 26, 2023 - 09:33 PDT

This incident affected: External Connectivity (AT&T) and MMS (Outbound (MT)).