Message Latency (Some Canadian Carriers)

Incident Report for Zipwhip Status | Gateway

Resolved

This incident has been resolved.

Posted Nov 25, 2021 - 18:33 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2021 - 18:16 PST

Update

We are continuing to investigate this issue.

Posted Nov 25, 2021 - 17:03 PST

Investigating

Zipwhip Operations is currently investigating possible messaging latency issues toward some Canadian carriers due to capacity limits downstream.

This issue may be impacting MT messaging as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Posted Nov 25, 2021 - 16:59 PST

This incident affected: SMS (Outbound (MT), DLR) and MMS (Outbound (MT), DLR).