Loss of Customer Binds

Incident Report for Zipwhip Status | Gateway

Resolved

This incident has been resolved.

Posted Apr 02, 2021 - 11:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2021 - 10:54 PDT

Investigating

Zipwhip Operations is currently investigating a potential issue with our Gateway binds.

This issue may be impacting deliverability and/or latency of MO / MT messaging from / to all Zipwhip Gateway Customers, as well as Deliverability reports for customers connecting by VPN.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.

Posted Apr 02, 2021 - 10:39 PDT

This incident affected: SMS (Inbound (MO), Outbound (MT), DLR), MMS (Inbound (MO), Outbound (MT), DLR), and Customer Connectivity (VPN (SMPP), VPN (MM4)).